Student Finance Coordinator

Accountabilities: Provide inbound and outbound support to prospective and enrolled students by phone, email, and other communication channels regarding completed financial aid packages and changes to funding arrangements. Conduct financial readiness calls, financial aid package review calls, and account reviews for students who are no longer enrolled, helping them understand their financial responsibilities. Explain financial aid award letters in detail, outlining the amounts covered by federal, state, military, and external funding sources and identifying any remaining tuition or out-of-pocket payment obligations. Review student financial aid applications and supporting documentation to determine eligibility in accordance with applicable U.S. Department of Education requirements. Evaluate overlapping student loans, annual borrowing limits, and aggregate loan limits to support accurate eligibility decisions, timely disbursements, and resolution of exceptions. Discuss current student loan balances, borrowing eligibility, and future funding availability with students, helping them understand the potential impact of additional borrowing on their overall debt. Provide guidance on available payment plans, alternative private loan lenders, and internal loan programs to help students identify appropriate options for covering outstanding educational expenses. Monitor students' financial obligations throughout their academic careers, including reviewing accounts at the end of each term to identify outstanding balances and determine whether additional payments are required. Assess students' ability to meet their financial obligations and provide clear information to support informed decisions about education financing. Respond to incoming billing inquiries, investigate account questions, and coordinate with relevant teams to resolve financial concerns efficiently. Update financial aid packages when eligibility or funding circumstances change, make necessary adjustments, and issue revised award letters when appropriate. Maintain accurate student records and follow established procedures, regulatory requirements, and confidentiality standards. Deliver consistent, high-quality customer service while meeting departmental expectations for accuracy, productivity, responsiveness, and timely processing. Requirements Bachelor's degree in Business Administration, Finance, or a related field. At least one year of professional experience in financial aid, student accounts, student finance, or a comparable role. Proficiency in Microsoft Office applications and Google Workspace tools. Strong verbal and written communication skills, with the ability to explain financial information, loan terms, and payment obligations in a clear, accessible manner. Excellent customer service and interpersonal skills, with a student-focused approach and the ability to handle financial inquiries professionally and empathetically. Strong organizational skills and attention to detail, particularly when reviewing financial aid documentation, calculating funding eligibility, and updating student accounts. Analytical and problem-solving abilities, including the capacity to identify discrepancies, assess financial information, and resolve account-related issues. Familiarity with student financial aid processes, including federal Title IV requirements, loan eligibility, funding limits, and financial aid package adjustments. Ability to manage multiple student inquiries and administrative responsibilities while maintaining accuracy and meeting deadlines. Sound judgment and discretion when handling sensitive financial information and discussing student borrowing and payment obligations. Ability to adapt to changing procedures, funding circumstances, and student needs while maintaining consistent service quality. Must be in good standing with any personal student loan obligations and maintain that standing throughout employment. Work schedule: Monday through Thursday: 11:00 a.m. to 8:00 p.m. Eastern Time. Friday: 9:00 a.m. to 6:00 p.m. Eastern Time. Fully remote position available nationwide within the United States. Benefits Competitive salary: Annual base salary ranging from $31,200 to $45,000, depending on qualifications, experience, education, skills, and market conditions. Remote work flexibility: Work remotely from anywhere in the United States, supporting work-life balance. Comprehensive healthcare: Access to health benefits beginning on the first day of employment, subject to applicable plan terms. Retirement savings: Automatic enrollment in a company contribution plan offering annual employer contributions of 8%–10%, based on tenure. Tuition assistance: Access to an educational benefits program offering tuition assistance and substantial discounts for employees and eligible family members. Paid time off: Vacation, paid holidays, personal leave, and paid sick time. Community engagement: One paid volunteer day annually to support local communities. Diversity and inclusion: One paid day annually to participate in diversity and inclusion initiatives. Professional development: Opportunities to strengthen financial services expertise and build a career in education administration. Supportive workplace: An inclusive environment that values collaboration, innovation, equity, and employee well-being.