Sr Product Manager - Buyer-Facing- 11826

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. What You’ll Do : Lead the Expenses teams product design and requirements across complex, cross-functional initiatives, partnering closely with Engineering, UX, Platform, and Success teams to align on scope, dependencies, and delivery approach. Build and maintain reporting and dashboards that give internal teams (Product, Growth, Leadership) clear visibility into product adoption, usage, and customer health. Act as a go-to subject matter expert for customer escalations, partnering with Support, Services, and Engineering to diagnose issues and drive them to resolution. Translate customer feedback and usage data into clear product requirements and prioritization recommendations. Conduct competitive market analysis and continually assess the product's competitive position domestically and internationally. Support and help scale internal and external enablement (webinars, documentation, training) so Support, Services, and Customer Success teams can operate more self-sufficiently. Represent the product in customer-facing settings, including advisory boards, escalation calls, and adoption reviews. What You Will Bring to Coupa : 7+ years of product management experience, ideally in B2B SaaS, fintech, or payments with a proven track record of building buyer-facing products and consumer-grade UX Demonstrated ability to lead cross-functional initiatives from ambiguous requirements through to delivery, coordinating effectively across Engineering, UX, and business stakeholders. Strong analytical skills, with hands-on experience building or using dashboards/reporting tools (e.g., Metabase, Looker, Tableau) to drive product and business decisions. A track record of resolving complex customer issues and turning escalations into durable product or process improvements. Excellent written and verbal communication skills, with the ability to influence and align stakeholders at all levels. A collaborative, "roll up your sleeves" mindset paired with sound judgment on when to lead and when to support. Comfort operating with incomplete information and adapting quickly as priorities shift. Preferred Skills: Experience in Expense Management, Corporate Cards, or related Finance/Procurement domains. Familiarity with SQL and comfort querying data directly to answer product questions. Experience working with or presenting to customer advisory boards or executive audiences. Knowledge of ERP systems such as SAP, Oracle, NetSuite, or PeopleSoft. BA/BS technical degree preferred; MBA is a plus, or equivalent work experience. This role is fully remote within the US