Sr. Manager, Operational Excellence

Accountabilities: Drive continuous improvement: Identify and lead opportunities to improve business processes, workflows, systems, and operating practices, focusing on simplicity, efficiency, and scalability. Translate strategy into execution: Turn Operational Excellence priorities and future-state designs into practical processes, workflow specifications, requirements, and implementable solutions. Identify opportunities for optimization: Assess existing operations to uncover bottlenecks, eliminate unnecessary complexity, reduce friction, and leverage technology and automation to improve performance. Lead end-to-end improvement initiatives: Manage complex operational transformation projects from initial assessment and solution design through implementation, adoption, measurement, and ongoing refinement. Design and optimize processes: Map current-state and future-state workflows, conduct root-cause analysis, and define the operational details needed to implement sustainable improvements. Collaborate across functions: Partner with Operations, Technology, Product, Finance, Legal, Client Services, and other stakeholders to align priorities and deliver cross-functional initiatives. Lead and develop team members: Provide direction, establish priorities, coach employees, and maintain accountability for team members responsible for operational improvement and implementation projects. Coordinate implementation readiness: Oversee requirements gathering, workflow design, user acceptance testing (UAT), implementation planning, training, and post-launch optimization. Resolve obstacles and drive decisions: Address dependencies and challenges that span teams or functions, facilitate alignment, and keep improvement initiatives moving forward. Measure and sustain results: Evaluate the effectiveness of implemented changes, track measurable outcomes, and refine solutions to support long-term operational performance. Requirements Professional experience: 8+ years of experience in Operational Excellence, continuous improvement, process improvement, operations, or business transformation, specifically within healthcare billing or insurance. Operational transformation expertise: Proven success improving complex operational processes from current-state assessment through implementation, with demonstrable business results. Process design and analysis: Strong experience in workflow optimization, process mapping, root-cause analysis, and the development of current-state and future-state process models. Technology and automation collaboration: Experience translating business needs into clear requirements and partnering with Technology teams to implement system enhancements, workflow solutions, or automation. People leadership: Demonstrated experience leading employees or directing teams responsible for operational improvement, implementation, or transformation initiatives. Player-coach leadership style: Ability to work hands-on through complex operational problems while providing effective guidance, coaching, and development to team members. Continuous improvement methodologies: Strong understanding of continuous improvement principles and the ability to apply them pragmatically in a real-world operating environment. Strategic execution: Ability to interpret strategic direction, exercise independent judgment, and work through detailed implementation requirements to deliver results. Business judgment and critical thinking: Strong analytical skills, sound decision-making, and the ability to evaluate complex operational challenges and develop practical solutions. Communication and stakeholder management: Excellent communication, collaboration, and cross-functional leadership skills, including the ability to build alignment and drive progress across diverse teams. Change management: Ability to support implementation, encourage adoption, and refine new processes to ensure improvements are sustainable. Benefits Salary: $100,000–$110,000 per year. Performance incentives: Additional performance-based bonus opportunities. Remote work: Remote position based in the United States, with the role associated with Memphis, Tennessee. Medical coverage: Comprehensive medical, dental, and vision insurance. Retirement savings: 401(k) retirement plan with an employer match. Paid time off: Paid vacation time and paid holidays. Insurance protection: Company-paid life insurance and short-term and long-term disability coverage. Health savings support: Health Savings Account (HSA) with employer contributions for eligible employees. Employee assistance: Employee Assistance Program offering counseling, financial coaching, and legal resources. Wellness and additional support: Wellness resources, healthcare advocacy, and pet benefits. Collaborative culture: An environment emphasizing ownership, accountability, continuous improvement, teamwork, and meaningful business impact.