Sr. Director, Technology & Systems

Accountabilities: Own the multi-year technology strategy and roadmap, translating organizational growth objectives into a scalable systems and infrastructure plan. Serve as the internal authority on technology investments, implementations, priorities, and trade-offs, providing clear recommendations to executive leadership. Evaluate the technology environment end-to-end and sequence investments to support sustainable growth rather than fragmented or reactive solutions. Manage the technology budget across vendors, licenses, staffing, infrastructure, and strategic projects with strong fiscal accountability. Establish organization-wide standards for technology evaluation, procurement, implementation, and governance. Report on technology performance, risks, priorities, and roadmap progress to senior leadership and the Board when appropriate. Advise Program and Development leaders on data governance, CRM strategy, cybersecurity, and technology solutions aligned with their operational needs. Establish consistent data standards and governance practices across Program, Development, Finance, and other core systems. Define cybersecurity policies and ensure internal teams and external vendors meet expectations for training, access management, security, and incident response. Manage relationships with retained IT providers, technology vendors, consultants, and other external partners, establishing KPIs and accountability for service quality, security, and value. Lead RFP, vendor selection, contract negotiation, and technology procurement processes. Oversee IT infrastructure and support, including cloud collaboration environments, hardware, access management, and business continuity. Continuously assess the appropriate balance between internal technology capabilities and external vendor support. Lead the responsible adoption of AI across the organization, identifying high-value use cases while establishing clear boundaries around appropriate usage. Develop AI training, change management, usage policies, and risk guardrails to support effective and responsible adoption. Lead organizational change initiatives for new systems and processes, ensuring solutions are embraced and effectively used across departments. Coach and develop direct reports while building broader internal technology capabilities and reducing reliance on individual knowledge. Translate complex technical decisions into practical business terms that non-technical leaders can understand, act on, and support. Requirements: 8–10+ years of experience in technology or systems leadership, including 3–5+ years at a senior or director level owning technology strategy in a nonprofit, scaling organization, or comparable environment. Demonstrated project management experience leading complex, multi-stakeholder initiatives with competing priorities and timelines through successful completion. Strong vendor and contract management experience, including RFPs, technology procurement, consultant selection, and negotiations. Experience with CRM platforms such as Salesforce, Blackbaud, or equivalent systems, as well as cloud collaboration environments such as Microsoft 365. Hands-on experience evaluating and deploying AI tools in an organizational environment, including adoption, training, governance, and risk management. Proven ability to lead technology strategy across functions and translate technical decisions into actionable recommendations for non-technical leaders. Working knowledge of data governance, cybersecurity policies, standards, access management, and incident response practices. Strong cross-functional leadership skills, with the ability to manage upward, downward, and across complex organizations while coordinating internal employees and external partners. Intellectual curiosity and a commitment to staying current with emerging technology, AI capabilities, and modern systems practices. Strong executive presence and communication skills, including the ability to present recommendations and technology strategy to senior leadership and Board-level stakeholders. Highly organized, deadline-driven, and capable of managing multiple high-priority initiatives in a fast-paced environment. Sound judgment and discretion when handling sensitive organizational, constituent, and business data. Strong alignment with mission-driven work and enthusiasm for communicating organizational values, purpose, and priorities. Commitment to advancing equity, inclusion, trust, and belonging across technology strategy and organizational operations. Preferred experience with Claude or comparable AI platforms, enterprise-scale software deployments, and security or project management certifications such as CISSP or PMP. Strong ownership, adaptability, prioritization, collaboration, and relationship-building skills, with a focus on sustainable and scalable solutions. Benefits: Annual salary of $165,000–$190,000 . Eligibility for an annual performance-based bonus . Employer-paid health insurance premiums, with dependent coverage available at additional cost. 403(b) retirement plan with an employer match of up to 3%. Fully remote position based in the greater Los Angeles area , with occasional in-person meetings and events. Relocation assistance available for candidates relocating to the Los Angeles area. Opportunity to shape technology strategy and infrastructure across a growing, mission-driven organization. Significant executive visibility and direct influence over technology investments, systems, AI adoption, cybersecurity, and organizational change. Leadership responsibility spanning internal technology staff, vendors, consultants, and cross-functional stakeholders. Opportunity to build scalable systems, strengthen organizational capabilities, and introduce responsible AI solutions with measurable impact. Equal opportunity workplace with accommodations available throughout the hiring and employment process.