Sr. Director - CDL Operations

Accountabilities:: CDL Program Operations: Oversee the day-to-day operations of all CDL training programs and campus locations, ensuring consistent execution of operational standards, business plans, and training objectives. Operational Excellence: Ensure that all training locations operate efficiently, safely, and effectively while meeting established performance, quality, and student experience targets. Team Leadership and Development: Lead, train, onboard, and retain CDL program personnel across all locations. Establish consistent training standards and provide ongoing coaching, professional development, and performance support. Business Growth and Profitability: Execute business development and operational plans designed to achieve and exceed budgeted growth, revenue, and profitability objectives across CDL training programs. Regulatory Compliance: Maintain oversight of federal and state regulatory requirements applicable to CDL training operations, ensuring that all locations comply with relevant safety, licensing, and training standards. Curriculum Development and Implementation: Oversee the development, implementation, and consistent delivery of CDL training curricula, ensuring alignment with industry requirements and applicable regulations. Facilities and Equipment Management: Provide oversight and support for training facilities, vehicles, equipment, and operational resources, ensuring they remain safe, functional, and suitable for effective instruction. Student Experience and Performance: Monitor student experience metrics and key operational indicators, implementing improvements to enhance training quality, student satisfaction, and program effectiveness. Strategic Collaboration: Work closely with internal departments to identify operational challenges, share best practices, and implement continuous improvement initiatives across training locations. Admissions Support: Collaborate with the Admissions department by providing operational guidance, training, and support as needed. Stakeholder Engagement: Represent strategic training programs internally and externally, maintaining professional relationships with staff, students, and other relevant stakeholders. Performance Management: Monitor key success metrics, identify areas for improvement, and implement action plans to ensure operational, financial, and compliance objectives are consistently achieved. Adaptability and Execution: Manage multiple concurrent priorities in a fast-paced environment, adapting to changing operational requirements and schedules while meeting established deadlines. Professional Communication: Maintain effective and professional communication with students, employees, and stakeholders through phone, email, text, and in-person interactions. Remote Leadership: Effectively oversee operations and support teams across multiple locations while maintaining consistent standards and accountability. Requirements: High school diploma or GED required. At least 5 years of experience in commercial vehicle driving, driver training, or a related field. At least 5 years of experience in program management, team leadership, or operational management. A four-year degree from an institution accredited by an agency recognized by the U.S. Department of Education is preferred. Alternatively, 5 or more years of experience in post-secondary education is considered an advantage. Strong understanding of commercial driver training operations, safety practices, and applicable federal and state regulatory requirements. Demonstrated ability to manage multiple training programs, teams, or operational locations while maintaining consistent performance standards. Proven experience onboarding, training, developing, and retaining employees. Strong customer service orientation and the ability to create positive experiences for students and staff from diverse backgrounds. Proficiency in Google Workspace applications and related productivity tools. Excellent analytical, financial, and problem-solving skills, with the ability to interpret operational information and make sound decisions. Strong critical-thinking capabilities and attention to detail, particularly when managing compliance, safety, and operational requirements. Excellent written and verbal communication skills in English, with the ability to communicate effectively with different audiences. Strong organizational and time-management skills, including the ability to prioritize multiple tasks and deadlines. Ability to work independently and collaboratively within a structured and highly regulated environment. Professional presence and the ability to represent training programs effectively with internal and external stakeholders. Flexibility and adaptability when responding to changing schedules, operational needs, and working environments. Ability to work remotely from any US state in which the organization is licensed or authorized to conduct business. Physical and Operational Requirements: Ability to frequently climb in and out of commercial vehicle cabs and perform pre-trip and post-trip inspections. Physical ability to bend, squat, kneel, twist, and reach when inspecting vehicles and navigating confined spaces. Ability to operate trailer landing gear, which may require significant physical effort, and handle training and safety equipment. Ability to sustain physical activity and remain alert during extended driving and instructional periods. Ability to work outdoors in varying weather conditions, including extreme heat, cold, wind, rain, ice, and snow. Ability to physically demonstrate CDL driving skills to students, including trailer coupling and uncoupling, vehicle inspections, and maneuvering large commercial vehicles. Must possess and maintain a valid DOT Medical Examiner's Certificate and meet applicable Department of Transportation physical qualifications required to hold a CDL, with or without reasonable accommodations, as required by federal regulations. Benefits: Annual salary: $130,000–$160,000 USD, depending on qualifications and experience. Remote working arrangement within eligible US states. Senior leadership opportunity with responsibility for multiple CDL training programs and locations. Opportunity to shape operational strategy, improve training standards, and drive business growth. Professional development opportunities through team leadership, operational management, and industry engagement. Collaborative working environment with opportunities to partner across multiple departments. Opportunity to contribute to workforce development and the advancement of professional driver training. Meaningful role focused on student success, operational excellence, safety, and continuous improvement.