Solutions Architect, Integrations

Accountabilities: Lead end-to-end implementation and integration projects for fraud prevention, risk management, and compliance products, ensuring successful deployment and customer adoption. Partner closely with clients throughout onboarding, providing technical guidance, troubleshooting support, and clear communication at every stage of implementation. Analyze customer requirements from both technical and functional perspectives, translating business needs into practical, scalable integration architectures. Develop a deep understanding of customer business challenges, technical environments, and success criteria to recommend solutions aligned with product capabilities. Manage implementation projects from planning through delivery, monitoring timelines, quality, dependencies, risks, and milestones to ensure successful outcomes. Own and maintain technical documentation, including API specifications, SDK documentation, integration guides, and customer support materials. Work with internal engineering, product, and other cross-functional teams to resolve integration challenges and support reliable deployments. Provide actionable product feedback based on customer needs, implementation experience, and recurring technical challenges. Communicate complex technical concepts clearly to technical and non-technical stakeholders, ensuring alignment between business objectives and implementation decisions. Identify opportunities to improve integration processes, documentation, and implementation workflows to enhance efficiency and the overall customer experience. Requirements At least 7 years of hands-on experience in implementation management, integration engineering, technical account management, solutions architecture, systems analysis, or a related technical role. Proven experience coordinating with multiple internal and external technical teams to deliver complex implementations. At least 3 years of B2B SaaS experience in a relevant domain, such as payments, fraud prevention, risk management, or regulatory compliance. Strong written and verbal communication skills, with the ability to explain complex technical and business concepts to diverse audiences. Excellent organizational and project management skills, including the ability to manage multiple concurrent implementations, prioritize competing demands, and deliver against deadlines. Advanced proficiency in SQL querying and analyzing JSON payloads for troubleshooting, validation, and integration work. Experience working with API specifications and standards, including OpenAPI, as well as familiarity with web development concepts. Practical scripting experience for troubleshooting, automation, or internal tooling, using languages and tools such as Bash, Python, SQL, Ruby, Go, or Postman. Strong analytical and problem-solving skills, with the ability to investigate technical issues and design solutions that balance customer requirements with system capabilities. A customer-focused mindset, strong ownership, adaptability, and the ability to thrive in a fast-paced, remote-first environment. Benefits Competitive compensation: Estimated Canadian base salary of CA$140,000–CA$250,000 , depending on location, qualifications, work history, and interview performance. Equity participation and a target annual bonus of 10%. Early exercise options, including pre-vested options. Remote-first working environment, with flexibility to work from anywhere within Canada while maintaining a home base in the country of employment. Flexible paid time off and a year-end break. Health, dental, and vision coverage for employees and eligible dependents. Retirement savings plan with a 4% employer match through an RRSP. MacBook Pro provided for work. One-time home office setup stipend to help cover equipment such as a desk, chair, and monitor. Monthly meal stipend. Monthly social meetup stipend to support team connection. Annual health and wellness stipend. Annual learning and professional development stipend. Opportunity to collaborate with talented professionals across a globally distributed team. The chance to contribute to innovative technologies addressing fraud, financial crime, risk, and compliance challenges.