ApplySarthi

ServiceNow Experience Designer

Jobgether

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190 open servicenow roles across 45 companies are on ApplySarthi right now, most of them in Hyderabad (18), Bengaluru (15), Pune (7).

What servicenow roles keep asking for: ServiceNow (66%), Agile (27%), Stakeholder management (20%), JavaScript (19%) — counted across their open postings here.

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Preparing for this interview

Interviews for servicenow roles keep coming back to ServiceNow, Agile, Stakeholder management, JavaScript. Practise those questions before you sit with Jobgether.

Questions you are likely to be asked

  1. Why do you want to join Jobgether?
  2. What is your experience with ServiceNow? Tell me one thing you learned the hard way.
  3. Walk me through a design from your portfolio, from the problem to the result.
  4. Tell me about design feedback you disagreed with. What happened?
  5. How do you test a design with users before it is built?

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Accountabilities: Design end-to-end employee and agent journeys covering onboarding, offboarding, issue resolution, service requests, and self-service experiences. Improve self-service search and knowledge experiences to help users find information independently and reduce avoidable support requests. Develop UX deliverables, including user personas, journey maps, empathy maps, wireframes, and interactive prototypes. Plan and conduct usability testing, analyze user feedback, and translate findings into actionable design improvements. Design and configure user experiences within ServiceNow Employee Center, Service Operations Workspace (SOW), and UI Builder. Collaborate with developers, product owners, and key stakeholders to translate business requirements and user needs into effective design solutions. Promote consistent, accessible, and user-centered experiences across the ServiceNow platform. Requirements: 6+ years of professional experience in UX design. At least 2 years of hands-on ServiceNow user interface design experience across a minimum of four platform releases. At least 2 years of experience working with Employee Center (ESC). At least 2 years of experience working with Service Operations Workspace (SOW). Strong expertise in user research, journey mapping, and usability testing. Practical experience creating UX artifacts, including personas, empathy maps, wireframes, and prototypes. Experience designing and configuring experiences using ServiceNow UI Builder. Strong communication and stakeholder management skills. Ability to collaborate effectively with technical teams and business stakeholders. Required Certifications and Badges: Employee Center Essentials badge. Service Operations Workspace (SOW) Bootcamp badge. UI Builder Fundamentals badge or certification. Benefits: Hourly compensation: $70–$80 USD per hour. Fully remote work arrangement. Independent contractor engagement. ASAP start date. Opportunity to contribute to enterprise-level ServiceNow experience design initiatives.

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Listed on lever · posted 2026-11-12. ApplySarthi collects openings and links to application pages; the role is advertised by Jobgether, not by us.