ServiceNow Administrator

Accountabilities: Platform administration and architecture: Design, implement, administer, and maintain core ServiceNow platform capabilities, ensuring reliability, scalability, security, and alignment with business requirements. Module configuration and support: Manage and support ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), Configuration Management Database (CMDB), Service Catalog, Knowledge Management, Change Management, Discovery, and Service Mapping. Platform lifecycle management: Plan and execute instance cloning, backups, recovery procedures, upgrades, patching, and other lifecycle activities to maintain platform stability and minimize service disruptions. Discovery and integration management: Configure and maintain MID Servers, Discovery schedules, Service Mapping, and enterprise integrations to support accurate infrastructure visibility and reliable data exchange. AI capabilities and automation: Enable and support ServiceNow AI features, including AI Assist, Predictive Intelligence, and Virtual Agent, to improve workflow automation, knowledge management, and operational efficiency. Security and access governance: Administer users, groups, roles, access control lists (ACLs), certificates, and platform security settings, ensuring appropriate access controls and compliance with established governance standards. Performance monitoring and optimization: Conduct platform health checks, monitor system performance, investigate degradation or service disruptions, and proactively implement improvements. Incident resolution: Troubleshoot and resolve platform-related incidents, technical issues, and business process problems, coordinating with development teams and other stakeholders when required. Data quality and housekeeping: Manage data archiving, retention policies, table maintenance, data cleanup, and other housekeeping activities to maintain accurate records and optimize platform performance. Licensing and compliance management: Support ServiceNow licensing administration, invoice validation, compliance reviews, and license true-up activities to ensure appropriate usage and effective license management. Platform governance and standardization: Establish and promote administration standards, governance practices, and operational best practices that improve consistency, data quality, and service delivery. Technical collaboration: Work closely with developers and technical teams, providing hands-on development support when needed and contributing to continuous platform improvement. Requirements Education: A degree in any discipline is acceptable. ServiceNow administration expertise: Strong hands-on experience administering and maintaining the ServiceNow platform, with a solid understanding of platform architecture and enterprise environments. Module knowledge: Practical experience implementing and supporting ServiceNow ITSM, ITOM, CMDB, Service Catalog, Knowledge Management, Change Management, Discovery, and Service Mapping capabilities. AI and intelligent automation: Experience enabling, configuring, or supporting ServiceNow AI capabilities, particularly AI Assist, Predictive Intelligence, and Virtual Agent. Platform maintenance: Strong knowledge of instance cloning, backup and recovery, upgrade planning, patching, troubleshooting, and end-to-end platform lifecycle management. Integration and infrastructure discovery: Experience configuring MID Servers, managing Discovery schedules, supporting Service Mapping, and maintaining enterprise integrations. Security and certificate management: Understanding of access control lists, user and role administration, platform security, certificate management, and governance practices. Performance and operational monitoring: Ability to conduct system health checks, identify performance bottlenecks, investigate service disruptions, and implement effective corrective actions. Data management: Experience with data archiving, retention policies, table maintenance, data cleanup, and strategies for improving CMDB accuracy and overall data quality. Licensing and compliance: Familiarity with ServiceNow licensing models, invoice validation, license usage reviews, compliance assessments, and true-up processes. Workflow automation and knowledge management: Understanding of workflow automation, knowledge management practices, and service processes that improve platform reliability and user productivity. Technical problem-solving: Strong analytical and troubleshooting skills, with the ability to resolve complex platform issues and work independently when required. Communication and collaboration: Ability to work effectively with developers, infrastructure teams, and business stakeholders to translate operational needs into reliable technical solutions. Continuous improvement mindset: A proactive approach to platform optimization, standardization, documentation, and the adoption of new ServiceNow capabilities. Benefits Remote work arrangement: Fully remote opportunity based in India. Full-time employment: Full-time employee position within an enterprise technology practice. Technical growth: Opportunities to work across ServiceNow administration, ITSM, ITOM, CMDB, Discovery, Service Mapping, and advanced AI capabilities. Exposure to enterprise technologies: Experience supporting complex enterprise applications, integrations, automation, and cloud-based platform operations. Cross-functional collaboration: Work with development and technical teams on platform improvements, governance, and operational challenges. Professional development: Opportunities to strengthen expertise in ServiceNow architecture, platform security, licensing, performance optimization, and lifecycle management. Meaningful technical impact: Help improve platform reliability, data quality, security, and operational efficiency across enterprise services. Salary and additional benefits: Salary range, healthcare coverage, paid leave, bonuses, and other employee benefits have not been specified in the available job description and should be confirmed with the hiring company.