Senior Training Consultant

Accountabilities: Assess complex client and business learning needs, identify performance gaps, and recommend practical training solutions aligned with organizational objectives. Design, develop, maintain, and govern course materials, instructional resources, assessments, teaching aids, and multimedia learning solutions using established instructional design principles. Lead the delivery of virtual, in-person, and recorded training programs for technical and nontechnical audiences. Manage technology-based training initiatives, including implementation planning, role-based curriculum alignment, learner communications, stakeholder readiness, live facilitation, session recordings, and post-training support. Translate complex technical and operational concepts into clear, engaging, and practical learning experiences tailored to different audience knowledge levels. Build and maintain relationships with senior internal and external stakeholders, consulting subject matter experts and advising on challenging training and performance matters. Analyze qualitative and quantitative training data to identify root causes, evaluate learning effectiveness, and uncover opportunities for improvement. Develop presentations, reports, and other deliverables that communicate training outcomes, learner progress, completion rates, adoption, risks, and recommendations. Select and implement appropriate feedback and assessment methods to measure curriculum effectiveness and inform continuous improvement. Identify individual and organizational barriers to learning and facilitate appropriate interventions or alternative approaches. Manage multiple training assignments independently, adapting established methods to address varied challenges while maintaining quality and meeting deadlines. Serve as a subject matter resource for assigned solutions and training programs, supporting onboarding, peer reviews, coaching, and knowledge sharing with less experienced colleagues. Recommend enhancements to training processes, templates, tools, content, and delivery standards based on learner feedback, stakeholder input, and performance data. Complete additional projects and responsibilities as assigned. Requirements: Bachelor's degree in Education, Instructional Design, Technical Writing, Communications, or a related field. Equivalent relevant education and experience may be considered. At least 5 years of related experience in training, learning and development, instructional design, or client education with a bachelor's degree; alternatively, at least 3 years with a master's degree or equivalent professional experience. Articulate 360 certification is required. Experience supporting healthcare-industry audiences, such as brokers, consultants, employers, health plans, physician groups, or third-party administrators, is preferred. Extensive experience leading complex, cross-functional learning initiatives in healthcare, technology, or customer-facing environments is an advantage. Training consulting or instructional design certification is preferred. Strong knowledge and practical application of adult learning principles, instructional design methodologies, training practices, and application software education. Proficiency with training authoring tools, HTML, PDF creation, Microsoft applications, version control systems, learning technologies, and multimedia delivery methods. Strong analytical skills, including the ability to interpret qualitative and quantitative data, evaluate training outcomes, and identify root causes of learning challenges. Excellent consulting, organizational, communication, facilitation, persuasion, and presentation skills. Demonstrated ability to work independently, exercise sound judgment with limited information, manage competing priorities, and communicate recommendations effectively. Ability to build relationships and influence stakeholders with varying levels of technical and subject matter expertise. Willingness to travel up to 25%. Ability to perform the essential duties with or without reasonable accommodation, including prolonged periods of sitting or standing, frequent computer use, and occasional lifting of up to 5 pounds. Benefits: Annual base salary: $94,000–$104,000 USD, depending on experience, education, skills, certifications, and business needs. Medical, dental, and vision insurance. Disability and life insurance coverage. 401(k) retirement savings plan. Paid family leave. Nine paid holidays per year. 17–27 days of paid time off annually, depending on position level and length of service. Fully remote work arrangement. Virtual interview process for remote candidates.