Senior Salesforce Administrator

Accountabilities: Own Salesforce administration and configuration: Manage objects, fields, page layouts, validation rules, user accounts, and platform settings to maintain a secure, scalable, and well-documented Salesforce environment. Design and maintain automation: Build and optimize complex Flows and approval processes that streamline lead routing, opportunity management, quoting, deal approvals, renewals, and expansion workflows. Manage security and access controls: Maintain profiles, permission sets, permission set groups, role hierarchies, and sharing rules while applying the principle of least privilege. Oversee releases and deployments: Gather business requirements, develop and test solutions in sandboxes, coordinate deployments, and communicate platform changes to stakeholders. Support integrations and connected platforms: Collaborate with Business Systems to maintain and troubleshoot integrations with tools such as Clari, Clari Copilot, Gainsight, Marketo, ZoomInfo, RingLead, LinkedIn Sales Navigator, Crunchbase, CaptivateIQ, and DealHub. Maintain data quality and governance: Establish data standards, manage deduplication and cleanup activities, and implement validation controls to ensure reliable pipeline and revenue reporting. Develop reports and dashboards: Deliver actionable reporting that provides visibility into pipeline health, forecasting, business performance, and customer success metrics. Provide user support and enablement: Manage requests and incidents through Jira, prioritize work with Revenue Operations leadership, and create documentation and training resources to improve user adoption. Drive continuous improvement: Identify technical debt, recommend architectural enhancements, and evaluate new Salesforce capabilities, including AI-powered tools and automation features. Requirements: Professional experience: At least 5 years of hands-on Salesforce administration experience, primarily within a B2B SaaS environment. Salesforce expertise: A Salesforce Administrator certification (ADM-201) or equivalent demonstrated platform knowledge, with a strong understanding of configuration, architecture, and platform best practices. Advanced automation skills: Proven experience designing, building, and maintaining complex record-triggered Flows, screen Flows, validation rules, and approval workflows. CPQ experience: Hands-on experience supporting configure-price-quote processes, pricing logic, quoting, and deal approval workflows using Salesforce CPQ, DealHub, or similar platforms. Security and governance: Strong knowledge of profiles, permission sets and groups, role hierarchies, sharing rules, and access management best practices. Release management: Experience managing sandboxes, testing protocols, deployments, and changes in an active, multi-user Salesforce environment. Data management: Proficiency with Salesforce Data Loader, deduplication processes, data cleanup, and validation standards that support accurate revenue reporting. Integration troubleshooting: Ability to investigate synchronization issues, maintain field mappings and integration logic, and resolve errors across Salesforce and connected go-to-market systems. Business process knowledge: A solid understanding of sales, marketing, and customer success operations in a SaaS business, including pipeline management, renewals, and expansion. Communication and collaboration: Full professional proficiency in written and spoken English, with the ability to explain technical concepts clearly and translate business requirements into practical solutions for global stakeholders. Preferred qualifications: Additional Salesforce certifications, such as Advanced Administrator or Platform App Builder. Direct experience with DealHub CPQ, including template administration, guided selling, and contract generation rules. Familiarity with go-to-market tools such as Clari, Gainsight, Marketo, ZoomInfo, RingLead, LinkedIn Sales Navigator, and CaptivateIQ. Experience working with Salesforce Sales Cloud and Service Cloud. Ability to read and troubleshoot Apex triggers, inspect debug logs, and write SOQL queries to investigate data issues. Experience supporting international teams and partner or reseller sales models. Exposure to Salesforce AI capabilities, including Einstein and Agentforce. Application language: As the role involves regular collaboration with international stakeholders across multiple time zones, your CV/resume and application responses must be submitted in English. Benefits: Remote flexibility: Work remotely from Brazil. Full-time opportunity: Join a global SaaS environment in a role with significant ownership and cross-functional impact. B2B engagement: Work through a third-party partner agency under a business-to-business arrangement. Cross-functional collaboration: Partner with international teams across Revenue Operations, Sales, Marketing, Business Systems, Customer Success, and Finance. Professional growth: Develop your expertise in Salesforce architecture, automation, CPQ, integrations, data governance, and emerging AI capabilities. Meaningful ownership: Influence platform strategy, improve operational efficiency, and help shape the systems that support revenue growth. Compensation and additional benefits: Salary, healthcare coverage, paid leave, equipment allowances, and other perks are not specified in the available job description and should be confirmed during the recruitment process.