Senior Program Manager

Accountabilities:: As Senior Program Manager, you will oversee strategic and complex projects from initiation to completion, ensuring alignment across teams, client expectations, financial objectives, and delivery standards. Your responsibilities will include: Partner with Client Service teams to establish project milestones, delivery schedules, and realistic expectations. Coordinate services, resources, and logistics across internal departments, external partners, and vendors. Lead cross-functional teams on large-scale, complex, and global projects, developing and adjusting estimates, schedules, and delivery plans. Apply established project management methodologies and workflows to deliver projects on time while managing risks and client expectations. Manage multiple programs across creative, digital, media, technology, and other disciplines, adjusting priorities as business needs evolve. Maintain clear communication with stakeholders regarding project progress, schedule changes, dependencies, and potential risks. Coordinate external web development, translation, and print production partners, including project budgets, deliverables, and invoices. Drive task completion through proactive follow-ups, progress reviews, quality checks, and regular updates. Lead digital executions and revisions across websites, display advertising, search, social media, promotional campaigns, and email initiatives. Serve as a primary point of contact between internal teams and web development partners, fostering strong working relationships. Guide website development projects from discovery and design through development, delivery, and maintenance, overseeing new builds and redesigns. Ensure development partners follow established processes, quality assurance practices, and technical standards. Monitor project profitability, budgets, and financial variances, proactively identifying risks and recommending corrective actions. Lead cost estimates and timeline development for new and existing business, including scope changes and new initiatives. Coach project teams on financial management, budget tracking, and variance reporting. Support departmental objectives and contribute to improvements in systems, processes, and organizational consistency. Develop training and professional development initiatives, support employee onboarding, and evaluate direct reports' performance. Mentor and support junior Delivery team members, sharing project management expertise, tools, templates, and best practices. Oversee quality control, file management, naming conventions, saving standards, and proofreading processes. Identify opportunities to improve internal operations and support the implementation of more effective workflows and tools. Requirements: The ideal candidate combines strong project delivery expertise with hands-on digital and web project management experience. You should be comfortable managing complex stakeholder relationships, guiding technical teams, and delivering projects in regulated or healthcare-related environments. Key qualifications include: Bachelor's degree. At least 5 years of experience in project management or client service-oriented roles, including responsibility for key project phases from initiation through closure and coordination of functional services. At least 4 years of experience managing digital and web projects. Experience with content management systems; familiarity with WordPress/Gutenberg, Drupal, or headless CMS platforms is an advantage. At least 2 years of experience in healthcare, life sciences, pharmaceuticals, or another regulated environment, such as clinical research, clinical trials, commercial operations, or related fields. Previous experience in marketing, communications, advertising, or a related industry, with the ability to manage multiple projects simultaneously. Working knowledge of direct-to-patient marketing, digital marketing disciplines, web development, and relevant technologies and tools, including design, search engine marketing (SEM), quality assurance, and lifecycle management. Experience managing people and external vendor relationships; at least 2 years of management experience is preferred. Project management certification or additional education in project management is desirable. Strong attention to detail and the ability to manage complex workflows without losing sight of critical deliverables. Excellent written and verbal communication skills, with the ability to collaborate effectively across internal and external teams. A highly collaborative, proactive, and solution-oriented approach to problem-solving. Strong organizational skills and the ability to manage competing priorities, budgets, and deadlines. Benefits: Compensation: Annual salary range of $80,000–$100,000, depending on relevant experience, qualifications, and certifications. Remote flexibility: Work remotely from anywhere in the United States, from one of the available offices in Washington, D.C., New York, or Chicago, or through a hybrid arrangement. Monthly reimbursement: Cell phone reimbursement. Time off: Flexible paid time off, company holidays, voting time, jury duty leave, and bereavement leave. Sabbatical: Sabbatical program available after 7 years of service. Parental leave: 13 weeks of paid parental leave, including adoption and foster care placement. Health and wellness: Medical, dental, and vision coverage, plus access to science-backed meditation and mindfulness resources through Headspace. Healthcare support: Medical concierge services to help schedule appointments, find care, estimate costs, and resolve insurance claim issues. Retirement and financial well-being: 401(k) plan with company match, along with personalized financial coaching and education. Learning and development: Tuition reimbursement, ongoing professional development, in-house one-to-one coaching, and access to talent and productivity assessments. Employee support: Structured onboarding and opportunities to connect with leadership. Referral program: Employee referral bonuses for bringing new talent to the team.