Senior Manager, Renewals

Accountabilities: Build and lead the global renewals organization across Commercial, Enterprise, and Public Sector segments, hiring and developing team leads and Renewal Managers as the function expands. Establish clear books of business, role ownership, performance expectations, and goals for the renewals team. Own the global renewal forecast and gross retention targets, acting as the executive escalation point for high-value and at-risk renewals. Define renewal commercial strategies, including pricing, discounting, uplift, multi-year agreements, and policies for aligning add-on purchases with renewal dates, in partnership with Finance and Deal Desk. Establish and manage a consistent weekly renewal forecasting cadence, maintaining high standards for CRM accuracy, reporting, and forecast discipline. Communicate renewal health, churn trends, forecast performance, and account risks clearly to Customer Success and revenue leadership. Define effective ownership models and handoff processes between Renewal Managers, Customer Success Managers, and Account Executives. Partner with Revenue Operations on territory design, team capacity, compensation structures, and systems. Develop early-warning processes with Customer Success to identify renewal risks at least 120 days in advance and lead retention plans for critical accounts. Create and continuously improve segment-specific renewal playbooks, including public sector fiscal-year planning and executive engagement strategies for enterprise accounts. Improve on-time renewal performance, forecast accuracy, and gross retention through scalable processes and consistent execution. Requirements: 8+ years of experience in B2B SaaS renewals, account management, or customer success. At least 4 years of experience leading renewal or account management teams, ideally including direct management of other managers. Demonstrated ownership of renewal or retention targets, with a proven record of improving gross retention and forecast accuracy. Experience leading renewal strategies across multiple customer segments, ideally including enterprise and public sector accounts. Strong commercial judgment and experience developing pricing, discounting, and contract policies in collaboration with Finance and Deal Desk. Proven ability to build renewal processes, playbooks, and reporting structures from the ground up in a scaling organization. Strong working knowledge of Salesforce and forecasting platforms such as Clari. Ability to influence and align senior stakeholders across Sales, Customer Success, Finance, and Operations. Excellent communication and interpersonal skills, high emotional intelligence, and a proactive approach to problem-solving. Ability to work autonomously, make sound decisions in a fast-changing environment, and set the strategic direction of a function rather than simply execute existing processes. Strongly preferred: Experience designing renewal compensation plans and capacity models. Strongly preferred: Background in a high-growth or early-stage startup environment. Strongly preferred: Familiarity with cybersecurity, security, DevSecOps, or developer-focused products, along with a genuine interest in technology and cybersecurity. Benefits: On-target earnings of up to $230,500, structured as a 70/30 compensation mix. Remote-first and flexible working culture. Opportunities to meet colleagues through team gatherings and twice-yearly destination summits. Monthly stipend to help cover coworking space, phone, and internet expenses. Stock options upon hire and promotion. Opportunity to participate in secondary equity offerings. Extended 10-year option exercise period. 100% employer-paid health, dental, and vision insurance premiums for employees and their dependents. Flexible time off to support rest, personal commitments, and work-life balance. Paid parental leave of 18 weeks for birthing parents and 12 weeks for non-birthing parents, with flexibility to use the leave consecutively or throughout the child's first year.