Senior Liability Claims Adjuster - General Liability

Accountabilities: Independently investigate, evaluate, negotiate, and resolve moderate to complex general liability claims in accordance with company standards, client requirements, and applicable laws. Analyze liability, damages, coverage, and overall exposure to establish appropriate claim strategies and determine the most effective path to resolution. Establish and manage claim reserves within assigned authority levels, providing timely and well-supported reserve recommendations as circumstances change. Manage litigated claims throughout the claim lifecycle, coordinating closely with defense counsel, vendors, and other external partners to support effective outcomes. Negotiate settlements and claim resolutions within delegated authority and established claim-handling guidelines. Communicate proactively and professionally with clients, claimants, attorneys, and other stakeholders, providing timely updates and addressing questions throughout the claims process. Maintain complete and accurate claim files, documentation, reports, and diary activities to support timely progression, accountability, and compliance. Deliver exceptional customer service while building and maintaining strong client relationships and supporting positive claim outcomes. Ensure consistent adherence to corporate claim standards, client-specific handling instructions, and applicable regulatory requirements. Contribute to effective claim reviews and client consultations, supporting continuous improvement in service quality, responsiveness, and claim management. Requirements: At least 5 years of experience handling general liability and/or multiline property and casualty claims. Demonstrated ability to independently manage moderate to complex general liability claims with minimal supervision. Substantial experience managing litigated claims, including active involvement in litigation strategy, coordination with defense counsel, and claim resolution. Strong knowledge of premises liability and bodily injury claims, including liability analysis, damages evaluation, coverage considerations, and exposure assessment. Proven negotiation skills and the ability to develop sound resolution strategies while managing reserves within assigned authority. Excellent written and verbal communication skills, with the ability to communicate effectively with clients, claimants, attorneys, and business partners. Strong analytical, organizational, and problem-solving abilities, with attention to detail and the capacity to manage multiple active claims. Valid adjuster license in jurisdictions where required; a New York adjuster license is preferred. Proficiency with Microsoft Office applications and the ability to maintain accurate claim documentation and reporting. Experience handling claims involving entertainment, recreation, hospitality, health clubs, retail, or other customer-facing businesses is an advantage. A bachelor's degree is preferred but not required. Experience handling claims across multiple jurisdictions and presenting claim reviews or client-facing consultations is beneficial. Spanish bilingual proficiency is highly valued but not required. Previous experience working for a third-party claims administrator (TPA) is helpful. Work authorization: Visa sponsorship is not available for this position. Benefits: Salary: $75,000–$85,000 per year, with actual compensation depending on qualifications, experience, geographic location, and internal equity. Additional compensation: The position may qualify for bonuses or other forms of additional pay. Paid time off: Four weeks of paid time off accrued throughout the year in accordance with company policy. Paid holidays: Ten paid holidays during the first year. Healthcare coverage: Medical, dental, and vision insurance. Insurance protection: Life and disability insurance. Retirement and ownership benefits: Access to a 401(k) plan and an Employee Stock Ownership Plan (ESOP), subject to applicable plan terms. Career development: Internal training and opportunities for professional growth and advancement. Remote work: A remote position based in the United States, with a full-time schedule during core business hours. Work environment: A supportive, collaborative, team-oriented culture that emphasizes integrity, accountability, service quality, and shared success.