Senior Engagement Manager

Accountabilities: Client Engagement and Agile Transformation Lead key customer engagements in collaboration with managing consultants, guiding teams toward successful delivery and expected business outcomes. Coach clients and project teams on Agile principles, practices, and transformation approaches suited to their needs. Develop and execute engagement strategies that help clients realize the benefits of network automation. Build and maintain trusted relationships with client stakeholders, particularly senior leaders and decision-makers. Project Planning and Delivery Coordinate, track, and communicate project activities in accordance with established processes, delivery standards, and Agile principles. Organize multidisciplinary teams, including engagement managers, architects, consultants, network automation engineers, and learning and development instructors. Manage internal delivery operations, team communications, staffing, and resource allocation throughout each project phase. Monitor milestones, objectives, timelines, budgets, and scope, making informed trade-offs when priorities change. Risk Management and Issue Resolution Continuously assess client satisfaction, engagement health, delivery progress, and emerging risks. Identify dependencies, anticipate potential obstacles, develop contingency plans, and coordinate corrective actions. Remove impediments to project progress and facilitate timely decisions across teams and stakeholders. Mediate conflicts and lead constructive discussions on sensitive topics to reach practical resolutions. Serve as the primary escalation point for delivery challenges and work with internal teams to resolve process or execution gaps. Executive Reporting and Stakeholder Communication Prepare and deliver concise executive-level reports on accomplishments, current activities, risks, blockers, dependencies, and upcoming priorities. Clearly communicate issues requiring client leadership intervention or decisions. Maintain transparency across internal and client teams to ensure shared understanding of progress, responsibilities, and expectations. Continuous Improvement and Team Effectiveness Identify opportunities to improve project delivery processes, operational efficiency, and reusable practices. Collaborate with internal teams to address delivery gaps and implement sustainable improvements. Encourage team alignment, accountability, and effective collaboration across simultaneous engagements. Requirements Professional Experience: At least 5 years of experience managing customer-facing projects. Project and Engagement Management: Demonstrated ability to plan and execute complex engagements, coordinate resources, manage milestones, align stakeholders, and deliver against defined objectives. Agile Expertise: Strong understanding of Agile principles and practices, with the ability to coach teams and support Agile transformation initiatives. Team Leadership: Proven ability to coordinate diverse teams of developers, engineers, consultants, and clients while building collaborative, high-performing working relationships. Risk and Dependency Management: Strong situational awareness and foresight, with the ability to identify risks, anticipate consequences, manage dependencies, and develop contingency plans. Problem-Solving and Decision-Making: Confidence navigating ambiguity, resolving conflicts, removing blockers, and making informed decisions about scope, budget, resources, and timelines. Communication Skills: Excellent written and verbal communication, documentation, presentation, listening, and comprehension skills, including the ability to communicate effectively with executive audiences. Organization and Prioritization: Highly organized, with the ability to bring structure to complex situations, manage competing priorities, and coordinate multiple projects under pressure. Adaptability and Initiative: Self-motivated, resilient, and comfortable working independently in a fast-changing environment while taking ownership of outcomes. Technical Familiarity: Familiarity with Jira and the software development lifecycle. Preferred Experience: Experience working for or alongside a startup is an advantage but is not required. Work Authorization: Must be authorized to work in the United States for any employer without requiring sponsorship. Work Arrangement: Ability to work remotely and independently from anywhere in the United States. Benefits Competitive Compensation: Base salary tailored to experience, qualifications, and the value brought to the organization and its customers. Discretionary Bonuses: Opportunity to receive additional compensation based on applicable bonus arrangements. Equity Opportunities: Option grants as part of the overall compensation package. Comprehensive Benefits: A benefits package designed to support employees’ overall well-being. Professional Development: Opportunities to learn from experienced leaders, collaborate with knowledgeable colleagues, and develop expertise in network automation. Collaborative Culture: An inclusive, team-oriented environment that values diverse perspectives, shared learning, and innovation. Remote Work: Flexibility to work remotely from anywhere in the United States. Team Connection: Virtual team events and social activities designed to foster relationships across a geographically distributed workforce. Employment Type: Full-time role within the Services team.