Senior Director, Technology Operations & Security

Accountabilities: Enterprise IT Operations and Infrastructure Lead enterprise IT operations, including corporate infrastructure, networks, end-user technology, IT support, and administration of enterprise systems. Ensure employees have secure, reliable, and accessible technology services that support productivity across global locations. Establish and maintain standards for device management, software deployment, identity administration, access management, and IT service delivery. Oversee technology onboarding, internal role transitions, and offboarding processes to ensure appropriate access provisioning and timely deactivation. Partner with HR, Contracts, and business leaders to improve technology provisioning, deprovisioning, and access management workflows. Leverage AI and automation to streamline IT support, reduce manual administrative tasks, proactively identify technical issues, and improve service efficiency. Monitor operational data and service metrics to continuously improve response times, resolution rates, service quality, and employee experience. Ensure technology services operate effectively across international locations, taking into account time zones, connectivity, language, regulatory requirements, and local support needs. Business Continuity and Operational Resilience Develop and maintain business continuity and disaster recovery strategies for corporate IT infrastructure, enterprise services, and systems under the team's responsibility. Identify critical technology services, dependencies, and operational risks that could disrupt business activities or employee productivity. Coordinate disaster recovery testing, incident simulations, and continuity exercises to validate organizational preparedness. Collaborate with Engineering and system owners to identify shared technology dependencies, coordinate recovery procedures, and address cross-functional risks. Monitor operational resilience and communicate significant continuity risks, recovery readiness, and remediation progress to technology leadership. Cybersecurity and Technology Risk Management Lead the enterprise information security program, establishing and maintaining security policies, standards, controls, and risk management practices. Oversee cybersecurity operations, identity and access management, vulnerability management, security monitoring, threat detection, and data protection. Direct security incident response, investigations, and remediation activities to protect organizational systems and sensitive data. Collaborate with Engineering, Product, Data, Legal, and Risk and Compliance teams to integrate security and privacy requirements into technology solutions and operational processes. Oversee cybersecurity framework implementation, third-party security assessments, audits, and relevant certifications. Promote a strong security culture through employee awareness initiatives, training, and clear accountability for protecting organizational information. Maintain visibility into enterprise cybersecurity risks and regularly communicate security posture, incidents, and remediation priorities to senior leadership. Technology Vendor and Financial Management Establish effective governance of technology vendors, software portfolios, contracts, licenses, and enterprise technology investments. Oversee vendor performance, contract management, software governance, and license utilization to improve efficiency and reduce operational risks. Lead centralized software intake and evaluation processes to ensure technology investments align with business requirements, security standards, and financial objectives. Identify opportunities to consolidate redundant platforms, eliminate underutilized licenses, and simplify the enterprise technology ecosystem. Partner with Finance and department leaders to manage technology budgets, forecasting, cost allocation, and financial accountability. Use data, AI, and automation to improve visibility into technology spending, vendor performance, software utilization, and cost optimization opportunities. People Leadership and Strategic Oversight Build, lead, and develop a high-performing technology operations organization across IT operations, cybersecurity, and technology vendor management. Coach and support managers and team members, promoting accountability, professional development, and strong performance. Translate organizational priorities into a clear technology operations strategy, roadmap, and measurable objectives. Establish operating procedures, service standards, performance indicators, and accountability frameworks across all areas of responsibility. Manage technology operations budgets, resources, and vendor investments while ensuring effective financial stewardship. Partner with Engineering and Product leadership to align security standards, operational dependencies, and technology governance. Collaborate with department leaders to understand business needs, assess operational risks, and prioritize improvements. Identify opportunities to leverage AI, automation, and emerging technologies to strengthen controls, improve efficiency, and enhance service delivery. Communicate technology performance, risks, investment requirements, and strategic priorities effectively to executive leadership and other stakeholders. Requirements Education: Bachelor's degree or equivalent professional experience. Professional Experience: At least 10 years of progressive experience in enterprise IT operations, cybersecurity, technology infrastructure, or related technology leadership positions. At least 8 years of experience leading technical teams, including managing managers or overseeing multiple technology functions. Demonstrated experience managing enterprise IT operations, corporate infrastructure, cybersecurity programs, and end-user technology support. Proven experience leading cybersecurity initiatives, managing technology risks, and supporting security assessments, audits, and compliance programs. Experience with technology portfolio rationalization, software license optimization, platform consolidation, and delivering measurable cost savings. Strong understanding of enterprise IT infrastructure, corporate networks, identity management, end-user technology, and IT service management. Solid knowledge of business continuity, disaster recovery, operational resilience, cybersecurity operations, incident response, identity and access management, and data protection. Familiarity with recognized security frameworks and industry standards, such as ISO 27001, SOC 2, and the NIST Cybersecurity Framework. Experience collaborating with Engineering and other technology teams to establish security requirements, manage shared risks, and coordinate operational responsibilities. Demonstrated ability to lead distributed teams and manage technology operations across multiple countries, regions, and time zones, with an understanding of global operational, cultural, connectivity, and support requirements. Strong expertise in technology vendor management, contract oversight, software licensing, budgeting, financial forecasting, and cost optimization. Ability to evaluate technology investments, assess vendor performance, prioritize resources, and establish governance processes that balance business needs, efficiency, and risk. Understanding of AI-related security, governance, and operational considerations, with the ability to identify and implement automation opportunities that improve service delivery and scalability. Strong people management skills, including coaching, talent development, performance management, and organizational planning. Excellent stakeholder management and cross-functional collaboration skills, with the ability to lead multiple technology disciplines while balancing strategic priorities and operational demands. Exceptional written and verbal communication skills, including the ability to explain complex technical risks, recommendations, and business trade-offs to non-technical audiences. Strong analytical thinking, sound judgment, proactive problem-solving abilities, and the capacity to lead organizational change and deliver measurable improvements. Ability to work flexible or extended hours when necessary to support critical technology incidents and collaborate with international teams. Willingness and ability to travel domestically and internationally approximately 5–10% annually. Benefits Competitive annual salary: USD $171,700–$223,200 for United States-based applicants, depending on primary work location, role scope, and internal equity. Performance-based bonus opportunities. Remote work flexibility. Comprehensive employee rewards package focused on professional growth and personal well-being. Opportunities for professional development and career advancement. Opportunity to lead strategic enterprise technology, cybersecurity, and AI transformation initiatives. Exposure to a global professional environment and collaboration with international teams. Inclusive workplace committed to equal employment opportunities and workforce diversity. Flexible working arrangements to support collaboration across different time zones.