Senior Customer Education Manager

Accountabilities: Content Strategy and Governance: Take ownership of the existing customer education and enablement library by auditing resources, identifying outdated materials, retiring obsolete content, and establishing standards for new assets. Content Lifecycle Management: Develop repeatable frameworks for content creation, review, approval, version control, maintenance, and retirement to ensure resources remain accurate and relevant. Customer Journey Optimization: Partner with Customer Success Managers to identify knowledge gaps and educational opportunities throughout the customer lifecycle, prioritizing content initiatives that improve customer engagement and adoption. Cross-Functional Collaboration: Work closely with Product, Sales, Product Marketing, and Customer Success teams to align educational materials with product updates, customer needs, business objectives, and brand messaging. Content Standards and Quality Assurance: Define and maintain standards for content structure, tone, branding, accessibility, and presentation to ensure a consistent, professional customer experience. Scalable Knowledge Infrastructure: Build and maintain an organized content ecosystem using taxonomies, templates, tagging conventions, and standardized intake processes that support efficient discovery and long-term scalability. Performance Measurement and Continuous Improvement: Track content usage and effectiveness, analyze performance insights, and use findings to refine educational resources and improve their impact. Strategic Ownership: Independently drive the customer education function, establish priorities, and continuously improve the systems and processes that support customer enablement across the organization. Requirements Relevant Professional Experience: At least 2 years of experience in customer education, customer enablement, content strategy, knowledge management, or a related customer success function. Content Library Development: Demonstrated experience building, organizing, or significantly overhauling a content library, knowledge base, or customer-facing resource ecosystem. Governance and Systems Thinking: Strong ability to create structured, sustainable content management processes, including documentation standards, review workflows, version control, and lifecycle management. Independent Execution: Proven ability to work autonomously, establish priorities, manage competing initiatives, and develop a strategic function without direct team management responsibilities. Written Communication: Excellent writing and editing skills, with a strong eye for detail and the ability to produce polished, clear, consistent, and customer-ready materials. Cross-Functional Collaboration: Experience partnering effectively with Customer Success, Product, Sales, and Marketing teams to align content with customer needs and organizational goals. Organizational Skills: Strong attention to detail, structured thinking, and the ability to translate complex information into accessible, easy-to-navigate resources. Preferred Industry Experience: Familiarity with Financial Planning and Analysis (FP&A), software-as-a-service (SaaS), or business-to-business (B2B) software environments is an advantage. Growth Mindset: A proactive, systems-oriented approach, with an interest in continuous improvement, scalable processes, and creating more effective customer experiences. Benefits Competitive Salary: Annual base salary ranging from $100,000 to $125,000 USD , depending on experience, skills, and location. Equity Compensation: Meaningful equity participation, providing an opportunity to share in the company's long-term growth. Remote Flexibility: Fully remote work anywhere in the United States, with the flexibility to manage your schedule according to your local time zone. Health Coverage: 100% employer-paid medical, dental, and vision insurance for employees. Dependent Coverage: Employer-paid medical insurance and 80% employer-paid dental and vision insurance for eligible dependents. Retirement Savings: 401(k) plan with an employer match of up to 4%. Health Savings Options: Access to Health Savings Account (HSA) and Flexible Spending Account (FSA) options. Vision Benefits: Up to $540 per year toward glasses, sunglasses, or contact lenses for employees enrolled in an eligible vision plan. Paid Time Off: Flexible, unlimited sick time and paid time off, with a recommended 18–25 vacation days annually. Company Holidays: 12 paid company holidays each year. Wellness Support: Calm app membership to support mental well-being. Family Support: Paternity leave to help employees navigate important family milestones. Life Insurance: Life insurance coverage for additional financial protection. Professional Development: Reimbursement for CPA and CFA license renewals. Collaborative Environment: Join a growing, international team that values collaboration, ownership, innovation, and long-term professional development.