Senior Analyst, Application Development and Maintenance

Accountabilities: Application Development and Maintenance: Manage, develop, and coordinate the delivery and ongoing maintenance of technology solutions, including Salesforce Sales and Service Cloud, agentic Salesforce applications, and AI-powered solutions using platforms such as Gemini and Claude. AI Enablement and Integration: Actively contribute to AI enablement initiatives by supporting the integration of emerging AI technologies into existing applications and business workflows. Agile Project Delivery: Participate in Agile development processes, ensuring that application development and maintenance activities align with established project standards, timelines, and delivery objectives. Project Tracking and Documentation: Maintain accurate and consistent records of development and maintenance activities using project tracking tools such as ServiceNow and Jira. Application Monitoring: Proactively monitor application environments, identify potential issues, support troubleshooting activities, and help maintain platform stability and performance. Technical Communication: Communicate technical issues, project progress, and proposed solutions clearly to business owners, technology stakeholders, team members, and external vendors. Technical Specifications and Testing: Prepare functional specifications, functional unit tests, technical specifications, and technical unit tests in collaboration with business and IT stakeholders. Cross-Functional Collaboration: Work closely with technical and non-technical teams to understand business requirements, evaluate potential solutions, and support the successful implementation of technology initiatives. Quality and Continuous Improvement: Apply established engineering practices, maintain strong attention to detail, and contribute to the accuracy, reliability, and ongoing improvement of application solutions. Requirements Professional Experience: Approximately 2–4 years of relevant experience in application development, application maintenance, IT solutions, or a related technical field is preferred. Education: A bachelor's degree in a related discipline is preferred, although equivalent professional experience may also be considered. Technical Proficiency: Strong working knowledge of Microsoft Office applications is required. Salesforce Experience: Familiarity with Salesforce Sales Cloud and Service Cloud is an advantage, particularly in enterprise application environments. Development and Integration Tools: Experience with tools and technologies such as Jira, Gearset, GitHub, Checkmarx, Dell Boomi, Apigee, Attunity, and Kafka is beneficial. AI and Emerging Technologies: A basic understanding of agentic applications and AI-powered solutions, including Gemini, Claude, and Salesforce-based AI capabilities, is preferred. Business and Technical Analysis: Ability to understand business requirements, assess how AI and other technical solutions can address those needs, and develop practical recommendations. Communication Skills: Excellent written and verbal communication skills, with the ability to ask insightful questions, participate in cross-functional discussions, and provide clear status updates to both technical and non-technical audiences, including senior stakeholders. Problem-Solving Abilities: Ability to identify technical challenges, evaluate potential solutions, and take appropriate action within established guidelines. Organization and Attention to Detail: Strong organizational skills and the ability to manage multiple tasks while maintaining accurate documentation and reliable project records. Teamwork and Adaptability: Comfortable working in a collaborative, fast-paced environment, receiving guidance when needed, and adapting to evolving project requirements and new technologies. Engineering Mindset: Understanding of software development, testing, documentation, and application support practices, with a commitment to quality and continuous learning. Benefits Annual Salary: Anticipated base salary range of $80,500–$103,410 , depending on location, relevant experience, education, skills, and internal pay equity. Remote Work: Country-wide remote position available to candidates based in the United States. Healthcare Coverage: Medical, dental, and vision insurance options. Retirement Savings: 401(k) savings plan. Health and Financial Accounts: Health Savings Account (HSA) and Flexible Spending Accounts (FSAs). Paid Time Off: Paid time off plan to support personal needs and work-life balance. Parental Leave: Paid parental leave. Disability Protection: Short-term and long-term disability coverage. Financial Flexibility: Access to earned wages before payday through myFlexPay. Wellness and Work-Life Support: Healthy lifestyle programs and work-life resources. Inclusive Work Environment: An organization that values diverse perspectives, collaboration, professional integrity, and continuous improvement. Bonus Eligibility: This position is not eligible for a bonus.