SAP SAP Digital Customer Engagement Manager

Accountabilities: Lead customer engagement activities throughout SAP Cloud Transformation programs, ensuring alignment between client expectations, business objectives, and technical execution. Act as the primary point of contact between customers, SAP, implementation partners, and internal technical teams. Facilitate executive meetings, governance sessions, workshops, and steering committee discussions to communicate progress, resolve challenges, and support strategic decisions. Coordinate infrastructure, cloud, SAP Basis, and operations teams to ensure effective collaboration and delivery across transformation workstreams. Manage project risks, dependencies, escalations, and mitigation plans, proactively addressing issues that could affect delivery timelines or business outcomes. Support SAP landscape migration planning, cutover readiness assessments, and hypercare activities to facilitate smooth transitions and operational stability. Ensure that technical delivery remains aligned with customer requirements, transformation goals, and agreed program milestones. Promote SAP Cloud adoption best practices and support customers in navigating digital transformation initiatives. Maintain strong stakeholder relationships across technical and executive levels, ensuring transparent communication and effective expectation management. Contribute to governance frameworks and continuous improvement initiatives that strengthen customer engagement and transformation delivery. Requirements Extensive experience with SAP Basis, including SAP technical landscapes, system administration concepts, and enterprise SAP environments. Proven experience in SAP landscape migrations, SAP S/4HANA transformations, SAP operations, or SAP Managed Services. Experience supporting medium-to-large enterprise SAP environments and complex transformation programs. Knowledge of key SAP migration and implementation tools and methodologies, including SUM/DMO, SAP Readiness Check, SAP Migration Cockpit, SAP Cloud ALM, SAP Activate, and STMS (Transport Management System). Familiarity with SAP S/4HANA transformation approaches, including Greenfield, Brownfield, and Bluefield. Knowledge of RISE with SAP and its role in SAP cloud transformation initiatives. Experience working with at least one major cloud platform: AWS, Microsoft Azure, Google Cloud Platform (GCP), or Alibaba Cloud. Strong customer engagement and executive stakeholder management skills, with experience leading customer-facing activities in complex technical environments. Demonstrated expertise in governance, escalation management, risk assessment, and mitigation planning. Ability to coordinate cross-functional teams, manage dependencies, and communicate technical topics clearly to both business and technical stakeholders. Advanced or fluent English proficiency, with the ability to lead meetings and collaborate effectively in international environments. Nice-to-have qualifications: Intermediate or advanced Spanish proficiency. SAP professional certifications. Cloud certifications in AWS, Microsoft Azure, or Google Cloud Platform. Experience leading or supporting global transformation programs. Previous experience working with multinational enterprise customers. ITIL Foundation certification or higher. Benefits Remote work: Opportunity to work remotely from Brazil. Strategic impact: Lead customer engagement across complex SAP Cloud Transformation programs. Cross-functional collaboration: Work with customers, SAP stakeholders, cloud specialists, infrastructure teams, and technical operations professionals. Enterprise transformation exposure: Contribute to large-scale SAP migrations and SAP S/4HANA transformation initiatives. Professional growth: Apply and expand expertise across SAP technologies, cloud platforms, customer engagement, and transformation governance.