Salesforce Administrator

Accountabilities: Design, configure, and maintain Salesforce functionality, including complex Flows, dynamic layouts, custom objects, actions, applications, and executive dashboards. Gather and translate business and user requirements into sustainable technical solutions that deliver an intuitive, high-quality user experience. Manage and audit Salesforce security architecture, including user roles, profiles, permission sets, sharing rules, and Organization-Wide Defaults. Support integrations with third-party applications and external systems, including Sage Intacct, Make.com, FormAssembly, and Apsona. Collaborate with external partners and vendors to design, implement, and troubleshoot cross-platform functionality. Develop and execute test plans, manage sandbox environments, and maintain effective change management practices to ensure reliable system updates. Lead training sessions, webinars, and interactive workshops for staff across North America to improve Salesforce adoption and technical proficiency. Drive data quality initiatives by developing data hygiene processes, implementing supporting tools, and training users in data management best practices. Create and maintain comprehensive documentation covering Salesforce configurations, workflows, integrations, and operational procedures. Monitor Salesforce releases, evaluate new features, and recommend enhancements aligned with evolving business needs and industry best practices. Provide ongoing technical support, troubleshoot system issues, and manage competing priorities while contributing to broader IT initiatives. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field. Required Salesforce Administrator certification and significant hands-on experience administering Salesforce environments. Advanced knowledge of Salesforce products, including complex Flow automation, configuration, customization, and platform maintenance. Demonstrated experience working with nonprofit organizations and an understanding of their operational needs. Experience supporting third-party integrations and connected business applications. Strong understanding of Salesforce security architecture, access management, data quality, testing, and change management. Ability to gather requirements, analyze business needs, and translate them into scalable, practical technical solutions. Excellent analytical, troubleshooting, and problem-solving skills, with strong attention to detail and a commitment to continuous improvement. Strong written and verbal communication skills, including the ability to explain technical concepts in accessible language and deliver training to diverse audiences. Excellent interpersonal and listening skills, with a collaborative approach to working with internal stakeholders, external vendors, and cross-functional teams. Strong organizational skills and the ability to manage multiple projects, adapt to changing priorities, and work independently in a remote environment. Willingness to support the organization's mission, vision, and values, with occasional overtime or on-call availability as required. Location eligibility: Applicants must reside in one of the following eligible U.S. states: Arizona, California, Florida, Illinois, Indiana, Iowa, Kansas, Maine, Maryland, Michigan, Minnesota, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, Pennsylvania, South Dakota, Tennessee, Texas, Washington, or Wisconsin. Benefits Competitive annual salary: Starting salary of $72,271.10 USD for eligible U.S.-based employees. Fully remote work: Work from home with flexible arrangements designed to support work-life balance. Full-time schedule: 36 hours per week. Paid time off: Three weeks of vacation, generous holiday time, and additional leave provisions. Retirement benefits: Employer contributions to a retirement savings plan. Comprehensive benefits package: Access to competitive employee benefits, potentially prorated according to weekly working hours. Professional development: Opportunities to expand technical expertise, strengthen Salesforce skills, and pursue career growth. Flexible work arrangements: Support for balancing professional responsibilities and personal commitments. Meaningful work: The opportunity to use technology to support a mission-driven organization and contribute to initiatives benefiting communities across North America. Inclusive workplace: A collaborative environment that values diversity, belonging, and the contributions of people from different backgrounds.