Regional Service & Technical Training Manager

Accountabilities: As Regional Service & Technical Training Manager, you will lead regional service coordination, provide technical expertise, and develop training initiatives to improve operational performance and customer experience. Your responsibilities will include: Coordinate regional service requests, schedules, and resources to ensure timely and effective customer support. Oversee installation, commissioning, calibration, and preventive maintenance activities for industrial process weighing systems. Maintain accurate service documentation and ensure compliance with established safety standards and service procedures. Act as an escalation point for complex product, application, and system-related technical issues. Provide remote and on-site troubleshooting support to customers and service partners to diagnose problems and restore reliable system operations. Investigate technical issues, document root causes and corrective actions, and collaborate with engineering teams when additional expertise is required. Assess technical training needs and develop practical learning programs tailored to customers, service partners, and internal employees. Deliver onsite, virtual, and factory-based training covering product operation, installation, commissioning, calibration, maintenance, and troubleshooting. Create and maintain training materials, practical exercises, and knowledge assessments to reflect evolving products and applications. Identify regional service coverage gaps and technical skill deficiencies, recommending initiatives to strengthen service capabilities. Onboard, train, and coach service providers on product functionality, diagnostic tools, and service best practices. Evaluate service partner readiness through practical demonstrations and provide ongoing guidance to reinforce technical knowledge. Collaborate with sales, product management, and engineering teams to align service and training activities with customer requirements. Communicate recurring field issues, application challenges, and customer feedback to support product, documentation, and process improvements. Support new product introductions by developing training resources and preparing service partners to deliver effective technical support. Monitor service response times, issue resolution rates, recurring problems, and customer feedback to identify improvement opportunities. Evaluate training effectiveness through participant feedback, knowledge assessments, and follow-up on practical application. Recommend and implement improvements to service procedures, training delivery, and technical resources to reduce recurring issues and enhance customer satisfaction. Requirements The ideal candidate combines strong technical knowledge of industrial weighing and instrumentation systems with proven experience in service coordination, troubleshooting, and technical training. The following qualifications are expected: High school diploma required; some college education preferred. At least 5 years of relevant professional experience in industrial instrumentation, process automation, or industrial weighing systems. Strong understanding of industrial weighing technologies, load cells, and field integration. Hands-on experience with installation, commissioning, calibration, preventive maintenance, and troubleshooting of industrial systems. Demonstrated ability to coordinate regional service operations and manage multiple customer support activities. Proven experience diagnosing and resolving complex technical and application-related issues. Experience developing and delivering technical training programs for customers, service partners, or internal teams. Ability to assess technical capabilities, identify knowledge gaps, and implement effective training and development initiatives. Strong collaboration skills and the ability to work effectively with sales, engineering, product management, and external service providers. Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to different audiences. Customer-focused mindset, positive attitude, and genuine interest in industrial technologies and instrumentation. Strong organizational, problem-solving, and coordination abilities. Proficiency in Microsoft 365 and experience using ERP and CRM platforms for documentation, reporting, collaboration, and service information management. Ability to work independently while coordinating activities across a regional service network. Willingness to provide remote and on-site technical support and deliver training at customer or service partner locations as required. Benefits Remote work opportunity, with hybrid arrangements available at selected locations in Illinois, Georgia, California, and Pennsylvania. Opportunity to work with advanced industrial weighing, precision instrumentation, and sensor technologies. Collaborative and growth-oriented working environment. Opportunities to contribute to technical innovation and continuous improvement initiatives. Professional development through technical training, product exposure, and cross-functional collaboration. Opportunity to strengthen regional service networks and influence customer experience across multiple industries.