Quality Specialist Complaints

Accountabilities: Support the receipt, processing, documentation, and tracking of product complaints in accordance with established quality procedures and applicable requirements. Review complaint information for completeness and accuracy, ensuring that relevant records and supporting documentation are properly maintained. Assist in the collection, organization, and analysis of complaint-related data to identify trends, recurring issues, and potential areas for improvement. Maintain accurate databases, spreadsheets, and reports to support complaint management, quality monitoring, and internal reporting activities. Use Microsoft Excel, Access, and PowerPoint to manage quality information, analyze data, and prepare clear, structured reports and presentations. Collaborate with relevant internal teams to ensure that complaints are communicated, documented, and followed up on appropriately. Support quality assurance activities by maintaining traceable records and following established documentation and data-handling practices. Contribute to continuous improvement initiatives by helping identify opportunities to enhance complaint-handling workflows, data accuracy, and operational efficiency. Handle sensitive product and quality information with professionalism, accuracy, and appropriate confidentiality. Communicate complaint-related findings and updates clearly in English, supporting effective coordination with colleagues and stakeholders. Requirements: A scientific education, such as a Master of Science (MSc) degree or an equivalent qualification. A vocational qualification in a relevant field, such as Pharmacy Technician (PTA), Pharmacy Commercial Assistant (PKA), Chemical Technician Assistant (CTA), Medical Technical Assistant (MTA), or an equivalent qualification. At least one year of professional experience in the healthcare sector, such as a pharmacy, hospital, pharmaceutical wholesaler, or manufacturing organization. Excellent working knowledge of Microsoft Excel, Access, and PowerPoint, with the ability to manage data, maintain records, and prepare reports efficiently. Business-fluent English skills, including the ability to communicate clearly in writing and verbally in a professional environment. Strong attention to detail and accuracy when reviewing documentation, processing information, and maintaining quality records. Good analytical and organizational skills, with the ability to structure information, identify discrepancies, and manage multiple tasks systematically. A responsible and methodical approach to handling complaints, maintaining documentation, and following established procedures. Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams. A commitment to quality, data integrity, confidentiality, and continuous improvement within a healthcare or pharmaceutical setting. The ability to work independently in a remote environment while maintaining productivity, accuracy, and clear communication with colleagues. Benefits: Remote work opportunity: Work remotely from India, offering flexibility in your day-to-day working environment. Full-time employment: A full-time position providing the opportunity to build experience in quality and complaint management. Healthcare industry experience: Develop your expertise in product quality, complaint handling, and quality-related processes within the healthcare or pharmaceutical sector. Professional development: Strengthen your scientific, analytical, documentation, and data-management skills through practical quality-focused responsibilities. Cross-functional collaboration: Work with relevant teams to support quality processes, effective communication, and continuous improvement. Meaningful contribution: Help support product quality, reliable complaint management, and high standards of healthcare operations. Compensation and additional benefits: Salary details, healthcare coverage, paid leave, insurance, and other employee benefits have not been specified in the available job description and should be confirmed during the recruitment process.