Quality Manager

Accountabilities:: You will lead the site's quality function, ensuring that quality systems, manufacturing processes, and finished products consistently meet internal standards and regulatory requirements. You will work closely with operations, engineering, suppliers, and regional and global quality teams to identify improvement opportunities, resolve quality challenges, and embed best practices throughout the manufacturing organization. Lead and reinforce compliance with Good Manufacturing Practices (GMP) to ensure the quality and safety of manufactured products. Develop, implement, and maintain quality standards for incoming raw materials, components, and finished goods, including applicable Playbook standards. Manage quality assurance laboratories, quality improvement activities, and site quality personnel. Partner with manufacturing operations to identify and implement process improvements, including the use of technology to optimize quality standards. Oversee internal and ISO audits, ensuring findings are addressed and corrective actions are completed effectively. Ensure compliance with organizational policies, regulatory requirements, and applicable quality management standards. Provide quality leadership and technical support for manufacturing activities, capital projects, new product development, and DTV initiatives. Build a strong quality culture by developing team capabilities and working with department leaders and manufacturing employees to reinforce quality standards. Monitor quality metrics, coordinate data collection, and lead management reviews to communicate priorities and drive performance. Support global quality initiatives and promote adherence to established Quality Absolutes. Manage and communicate escalated quality issues, ensuring timely investigation and resolution. Collaborate with manufacturing teams to address recurring quality losses and manage products and components placed on quality hold. Coordinate product disposition and corrective actions with relevant cross-functional teams, including manufacturing, planning, and quality engineering. Manage supplier relationships and work directly with raw material suppliers to investigate and resolve non-conformance events. Own and lead the site's Daily Quality Management System process. Manage the ISO 9001 quality management system and support its implementation and maintenance across the manufacturing division. Oversee the quality department budget and prioritize resources in line with strategic quality plans and business objectives. Collaborate with quality counterparts at other manufacturing locations to share and implement best practices. Identify and lead continuous improvement opportunities across quality programs, systems, and manufacturing processes. Oversee product and process qualification activities. Analyze consumer complaint data and Consumer Response Center (CRC) trends to identify recurring issues and develop corrective projects and improvement plans. Requirements : The ideal candidate is an experienced quality professional with a strong background in manufacturing environments, quality management systems, and continuous improvement methodologies. You should demonstrate the ability to lead teams, manage complex quality initiatives, and influence stakeholders at all organizational levels. Strong analytical capabilities, business awareness, and a proactive approach to problem-solving are essential. Bachelor's degree in Engineering, Sciences, or a related discipline. At least 5 years of experience in a quality management or quality assurance function, preferably within a manufacturing environment. Experience implementing and leading Total Productive Maintenance (TPM) and quality improvement initiatives. Practical knowledge of quality management systems, with ISO 9001 experience strongly preferred. Understanding of Ontario health and safety regulations. Strong leadership and team management capabilities, with the ability to motivate and develop employees. Experience identifying, leading, and delivering problem-solving and continuous improvement projects. Knowledge of Lean methodologies and Six Sigma principles; Six Sigma Black Belt certification is an advantage. Excellent written and verbal communication skills, including the ability to present quality performance data and facilitate discussions. Strong interpersonal and facilitation skills, with the ability to collaborate across departments and organizational levels. Proven ability to build effective teams and encourage shared accountability for objectives. Strategic and visionary leadership skills, with the ability to inspire teams in a dynamic manufacturing environment. Strong business acumen and the ability to align quality decisions with broader organizational goals. Excellent planning, prioritization, and organizational skills. Innovative mindset, with the creativity and resourcefulness to develop practical solutions and improve existing processes. Ability to manage internal and external stakeholder relationships, including suppliers and cross-site quality teams. Benefits: Annual base salary: CAD 116,917–153,454.35, depending on relevant skills, experience, education, and location. Profit-sharing opportunities. Potential short-term and long-term incentive programs, depending on eligibility, job level, and performance. Flexible benefits plan. Company-paid extended healthcare, vision, and dental coverage. Company-funded defined contribution pension plan. Employer matching on savings plan contributions. Short-term and long-term disability coverage. Optional life insurance and accidental death and dismemberment coverage. Employee Assistance Program (EAP). Access to an employee association offering events, family activities, draws, and prizes. Access to an on-site fitness facility. Employee store access. Use of company cottages at Lake Joseph Resort in the Muskoka region. Limited remote working flexibility, with eligible employees able to work remotely once per month. Opportunities to collaborate with global and regional quality teams and contribute to strategic manufacturing initiatives. Inclusive and supportive working environment focused on employee development and collaboration.