Quality Assurance Analyst

Accountabilities:: Support quality assurance activities for SharePoint Online migration projects, including the transition from classic to modern environments, ensuring migrated content and functionality meet established requirements. Collaborate with business, product, and development teams throughout the Software Development Life Cycle (SDLC), from requirements gathering and functional specifications to integration and regression testing. Design, develop, and execute efficient test plans for new systems, existing applications, technical issues, and software enhancements. Analyze business requirements and technical specifications to create detailed, reusable, step-by-step manual test cases. Plan, document, evaluate, and track testing activities, ensuring clear communication of expected versus actual results, test outcomes, and issue reproduction steps. Identify, document, report, and manage software defects using established defect tracking tools, coordinating with development teams to support resolution. Participate in technical walkthroughs, inspections, quality reviews, user group meetings, and production implementation verification activities. Help establish measurable software quality indicators and evaluate products and services against applicable government quality assurance standards and guidelines. Maintain data repositories and reporting tools, particularly within SharePoint, while supporting data consolidation and preparing supplementary reports for internal and external stakeholders. Respond to ad hoc reporting requests, delivering accurate data analysis and insights within tight deadlines. Work with internal and external customers to understand reporting and analytics requirements, identify relevant Key Performance Indicators (KPIs), and monitor data quality and consistency. Investigate data discrepancies, identify root causes, and recommend corrective actions to improve data integrity and reporting reliability. Contribute to the development and maintenance of standard operating procedures (SOPs), user guides, process documentation, and project knowledge repositories. Identify opportunities to improve quality assurance methodologies, testing processes, reporting practices, and overall project efficiency. Requirements: Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field. At least 4 years of professional IT experience in requirements development, programming, software testing, or related technical disciplines. Highly proficient in Microsoft Office applications, particularly Word and PowerPoint. Advanced Microsoft Excel expertise, including complex formulas, macros, spreadsheet management, and data analysis. Strong analytical, problem-solving, and critical-thinking skills, with the ability to independently investigate issues and develop practical solutions. Solid quantitative and data analysis capabilities, including experience working with databases, spreadsheets, and reporting tools. Demonstrated ability to analyze technical requirements, develop structured test scenarios, and document testing outcomes accurately. Strong understanding of software quality assurance principles, manual testing methodologies, and defect management processes. Excellent written and verbal communication skills, with the ability to explain technical concepts and analytical findings to both technical and non-technical stakeholders. Strong organizational skills and the ability to manage multiple assignments, competing priorities, and concurrent projects effectively. Ability to work independently, demonstrate initiative, and remain calm and productive under pressure. Excellent interpersonal and conflict-resolution skills, with the ability to collaborate across multidisciplinary teams. Must have resided in the United States for at least three of the past five years . Must be a U.S. citizen . Must be able to successfully pass a federal background investigation to obtain access to sensitive information. Preferred qualifications: Certified Tester – Advanced Level (TTA, TA, and/or TM) certification. Familiarity with CMMI Level II/III, IEEE standards, software development methodologies, and established SDLC frameworks. Knowledge of test automation frameworks, software testing tools, and defect tracking solutions. Experience with SQL, Microsoft Dataverse, Power Platform technologies, and Tableau. Familiarity with Microsoft SharePoint, Power Apps, Power Automate, and Power BI. Experience using Jira or similar issue and bug-tracking platforms. Practical experience with integrated test management tools supporting defect tracking, test case management, and requirements traceability. Understanding of basic programming principles, object-oriented concepts, and database fundamentals. Previous experience in customer support or working with government clients and federal programs. Ability to coordinate across multiple technical and business disciplines while translating complex technical concepts into clear, accessible information. Benefits: Competitive annual salary ranging from $80,000 to $115,000 , depending on experience and qualifications. Fully remote working arrangement, allowing you to work from anywhere in the United States. Full-time employment with a consistent day-shift schedule. No travel requirements. Opportunity to contribute to meaningful federal healthcare and marketplace technology initiatives. Exposure to modern Microsoft technologies, including SharePoint Online, Power Apps, Power Automate, and Power BI. Opportunity to strengthen expertise in software quality assurance, data analytics, and enterprise application modernization. Collaborative working environment alongside project coordinators, business analysts, developers, and other technical specialists. Professional growth through involvement in complex testing, reporting, and process improvement initiatives.