Product Ops – LMS (Assistant Manager)

Title: Product Ops – LMS (Assistant Manager) About Us: Paytm is India’s leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution, Paytm builds technology that enables small businesses and consumers to participate in the digital economy. Our mission is to serve half a billion Indians and bring them into the mainstream economy through technology. About the Team: We are an end-to-end tech enabled credit platform providing seamless credit access to customers. Our capabilities extend from fully digitized customer on-boarding, seamless in-app to real time offers and digital customer servicing. We partner with financial institutions and leverage the insights we gather through our ecosystem design and offer innovative and customized financial products to our consumers and merchants. Personal loans: We offer 24x7x365 small ticket cash out loans, especially targeted towards ‘new to credit’ borrower, fulfilling their instant fund requirements and discretionary spends. Merchant Loans: We offer ‘Merchant loans’ which are unsecured business loans that leverage the transaction history of the merchant and our unique credit scoring system. We distribute such loans through our ‘Paytm for Business’ app. Paytm Postpaid is a unique ‘buy now pay later’ product that provides checkout financing to consumers. Our users can avail a transaction credit facility for a wide range of products and services at more than 1 cr shops and websites. About the role: Are you someone who loves to scale products and also gets curious about the technology stack being used? We are looking for self-motivated individuals to be part of our Lending Product Operations team to enable the maintenance of high-quality financial/lending products in a fast-paced, challenging, and creative environment. Requirement: * Working closely with Product managers/ Business stakeholders to analyze product flows, keep track and monitor disbursement funnels in customer journeys and build improvements in metrics. * Monitoring all LMS servicing flows across various lenders through control and exception reports for possible failures and rectifying the same quickly. * Develop and streamline business processes to effectively reduce failures due to process gaps. * Cross-departmental collaboration: Foster collaboration between Business, Lender, Product and Technology teams to troubleshoot for issues in API integrations. * Customer experience: Work with CST and MHD support teams to improve the customer experience to quickly resolve any issues. * Collect, organize, and analyze data to help Business and product management make decisions . * Best practices: Establish internal best practices and promote them throughout the organization. * Ability to understand different technology platforms, their features and be able to work with solution architects/engineering leads and write detailed product requirement documents, manage future roadmaps and deliverables. * Ability to work with multiple stakeholders/senior management / cross-functional teams to influence them for quicker decisions, manage sudden technical roadblocks and be able to clear them. Superpowers that will help you succeed in this role: * Professional experience in a product Ops or analytical role with hands on experience in banking and financial processes. * Having deep understanding of working on LMS (Loan Management System) Platform(s). * Knowledge of Fintech/ BFSI/ Lending domain. * Minimum 4-5 years in product ops / Lending Ops. * Solutions orientated within a high-energy and fast-paced work environment. * Possess excellent oral, written, verbal and interpersonal communication skills . Why join us?· A collaborative output driven program that brings cohesiveness across businesses through technology· Improve the average revenue per use by increasing the cross-sell opportunities· A solid 360 feedback from your peer teams on your support of their goals· Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in creating wealth for youWith enviable 500 mn+ registered users, 17 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!