Partner Operations Manager

Accountabilities: Own partner-related Salesforce data, including accounts, opportunities, and sourced versus influenced attribution. Define and enforce partner attribution rules, data governance standards, account hierarchies, lifecycle stages, ownership, and reporting consistency. Develop dashboards and reporting tools that support partner leadership and field teams in managing business performance. Manage deal registration from intake and validation through conflict resolution and approval, ensuring clear service-level agreements. Oversee partner application, qualification, approval, enrollment, agreement, and activation workflows across partner segments. Identify operational bottlenecks and improve partner onboarding and time-to-first-revenue. Help establish partner enablement foundations, including onboarding paths, certification tracks, asset libraries, and enablement tracking. Manage partner tiering, onboarding, certification, and Market Development Funds (MDF), including ROI measurement and reconciliation. Automate manual processes using Salesforce flows and partner platform workflows. Operationalize partner discounts, SKUs, quoting, distribution transactions, incentives, and compensation or credit reconciliation. Establish partner support processes for intake, escalations, issue tracking, resolution SLAs, and cross-functional coordination. Administer the partner relationship management platform, including access, workflows, and Salesforce synchronization. Lead partner platform migration activities in collaboration with IT and Revenue Operations, including requirements, data mapping, testing, cutover, and reconciliation. Prepare recurring reports, partner scorecards, pipeline updates, and business reviews. Monitor program KPIs, identify trends, and provide actionable recommendations to partner operations leadership. Requirements: 5–8 years of experience in partner operations, sales operations, or revenue operations supporting a channel or partner program. Advanced Salesforce skills, including reports, dashboards, flows, and data hygiene. Hands-on experience managing deal registration, partner tiering, onboarding, or MDF. Strong problem-solving skills and the ability to identify and resolve root causes of data issues. Ability to manage multiple partner types, workflows, and stakeholder groups simultaneously. Excellent written English, including the ability to document processes, explain data decisions, and challenge inaccurate inputs professionally. Experience with partner relationship management (PRM) platforms is strongly preferred. Experience with platform migrations or systems consolidation is an advantage. Familiarity with working US business hours from outside the United States is preferred. Experience in cloud infrastructure, storage, or technical B2B environments is a plus. Comfortable working in an evolving environment, building operational processes, and taking ownership of data quality and program execution. Benefits: Remote work opportunity based in India. Opportunity to build and improve partner operations systems and processes. Exposure to a broad range of partner segments and cross-functional stakeholders. Opportunity to contribute directly to partner program performance and business strategy. Salary, healthcare, and additional benefits are not specified in the job description.