Operations Analyst

Accountabilities:: Provide comprehensive administrative and operational support to Operations Managers responsible for federal healthcare technology initiatives. Coordinate and facilitate internal and client meetings, prepare meeting agendas and minutes, document key decisions, and monitor action items to ensure timely completion. Assist Operations Managers in preparing, reviewing, and updating reports, presentations, and operational documentation for government stakeholders and senior leadership. Collect, consolidate, validate, and organize responses to data calls, ensuring accurate information is delivered within established deadlines. Support risk management activities by identifying potential risks, documenting findings, monitoring mitigation actions, and communicating relevant updates to stakeholders. Gather, analyze, and distribute technical and operational information to business and technical teams to support informed decision-making. Serve as a central point of contact for information requests and operational data needs, ensuring clear communication, appropriate coordination, and timely task completion. Monitor recurring operational activities, anticipate upcoming requirements, and proactively organize resources and priorities. Provide backup support to Operations Managers when required, helping maintain continuity across daily operations and project activities. Evaluate existing workflows, identify process gaps and inefficiencies, and recommend practical improvements to strengthen operational performance. Track project performance indicators, including cost, schedules, milestones, deliverables, and risks, supporting effective project oversight. Maintain and use project management and collaboration platforms, including Jira, ServiceNow, SharePoint, and Power BI. Collaborate with diverse internal teams and government stakeholders to ensure operational requirements are understood and successfully addressed. Support evolving client needs and short-notice requests while maintaining high standards of accuracy, responsiveness, and professionalism. Requirements: Bachelor's degree in Engineering or a related scientific or technical discipline. At least 5 years of relevant professional experience. Additional relevant work experience may be accepted as a substitute for the educational requirement. Previous experience supporting IT project delivery, technology operations, or project management activities. Ability to obtain and maintain a Public Trust security clearance or suitability determination. Demonstrated experience tracking project performance, including cost management, schedule monitoring, deliverables, and risk assessment. Strong analytical and investigative abilities, with the capacity to evaluate complex information, identify issues, and document solutions that support operational decision-making. Excellent planning, organizational, and time-management skills, with the ability to manage competing priorities and coordinate multiple activities simultaneously. Ability to consistently meet deadlines, including urgent requests and changing operational requirements. Strong written and verbal communication skills, with the ability to build trust through transparency and communicate effectively with technical and non-technical stakeholders. Proven ability to establish collaborative working relationships with diverse teams and contribute positively to a team-oriented environment. High attention to detail, accuracy, and thoroughness when preparing reports, maintaining records, and coordinating operational activities. Ability to work independently with minimal supervision while demonstrating initiative, accountability, and sound judgment. Familiarity with project management and collaboration tools such as Jira, ServiceNow, Microsoft Teams, and SharePoint is highly desirable. Exposure to DevOps methodologies, Agile Scrum, and Scaled Agile Framework (SAFe) practices is an advantage. Previous experience supporting the Department of Veterans Affairs or other federal government agencies is preferred. Strong adaptability and a proactive mindset when working in dynamic environments with evolving client requirements. Benefits: Competitive salary: Annual compensation ranging from $90,000 to $100,000, depending on experience, skills, qualifications, location, and role requirements. Comprehensive benefits package: Access to a range of employee benefits designed to support employees and their families. Remote working flexibility: Fully remote position available within the United States. Meaningful public-sector impact: Opportunity to contribute to high-visibility federal missions and support important healthcare technology initiatives. Professional development: Exposure to modern technologies, operational frameworks, and industry-leading project management tools. Collaborative work environment: Join a team that values innovation, knowledge sharing, and cross-functional collaboration. Career advancement: Opportunities for professional growth and career progression based on ambition, skills, and performance. Technology exposure: Work with tools and platforms such as Jira, ServiceNow, SharePoint, and Power BI. Work schedule: Regular weekday working hours, Monday through Friday, from 8:00 AM to 5:00 PM Eastern Time.