Network Administrator

Accountabilities:: Monitor and manage network alerts, incidents, and escalated Service Desk tickets, ensuring timely investigation, resolution, and escalation to Network Engineering when necessary. Provide day-to-day administration and technical support for client network infrastructures, including Local Area Networks (LAN), Wide Area Networks (WAN), wireless networks, and related connectivity services. Take ownership of assigned service tickets from initial assessment through resolution, maintaining accurate technical documentation and providing clear, timely status updates. Monitor network performance, analyze operational trends, identify potential vulnerabilities or service disruptions, and implement preventive measures to minimize downtime. Diagnose and troubleshoot network connectivity, infrastructure, and performance issues while ensuring reliable and secure network operations. Coordinate with internet service providers, telecommunications carriers, technology vendors, and other external partners to investigate and resolve network-related incidents. Participate in infrastructure projects, including equipment deployments, network installations, and the configuration of switches, wireless access points, and other network devices. Collaborate with Service Desk teams, field technicians, Systems Engineering, and Identity Management teams to support technical projects, particularly during new client onboarding. Maintain accurate records of network configurations, infrastructure changes, troubleshooting activities, and operational procedures. Contribute to the standardization and improvement of network administration processes, technical workflows, and infrastructure management practices. Work closely with senior network engineers to strengthen technical expertise, share knowledge, and support continuous improvement initiatives. Stay informed about emerging networking technologies, infrastructure best practices, and cybersecurity risks to ensure effective and up-to-date technical support. Participate in an on-call rotation to provide support and maintain network availability when required. Travel occasionally to client locations when necessary to support technical deployments, infrastructure projects, or other operational requirements. Requirements: Bachelor's or associate's degree in Information Technology, Computer Networking, or a related discipline, or equivalent professional experience that includes network administration. At least 2 years of professional experience in network administration or a closely related technical support role. Practical experience or formal training in LAN, WAN, wireless networking, and VoIP technologies and architectures. Understanding of network operating systems, network monitoring and management platforms, connectivity infrastructure, and application-layer protocols. Experience administering and troubleshooting network infrastructure, including switches, wireless access points, connectivity services, and related network components. Strong technical troubleshooting and analytical skills, with the ability to identify root causes, resolve incidents, and recognize when issues require escalation. Excellent written and verbal communication skills, with the ability to explain technical issues and solutions clearly to both technical and non-technical stakeholders. Strong organizational and time management skills, including the ability to manage multiple tickets, projects, and competing priorities effectively. Ability to work independently with minimal supervision while collaborating productively with clients, colleagues, managers, and other stakeholders. Professionalism, accountability, sound judgment, and confidence when interacting directly with clients in a service-oriented environment. Self-motivated and proactive approach, with the ability to learn quickly, take ownership of responsibilities, and adapt to changing technical requirements. Commitment to continuous learning and staying current with networking technologies, infrastructure standards, and evolving cybersecurity threats. Cisco Certified Network Associate (CCNA), CompTIA Network+, or another relevant advanced networking certification is preferred. Previous experience in healthcare IT, managed service providers (MSPs), or technology services organizations is an advantage. Willingness to participate in an on-call rotation and occasionally travel to client sites across the United States. Must be based in the United States. Benefits: Unlimited flexible paid time off (PTO). Comprehensive medical, dental, and vision insurance. 401(k) retirement savings plan with employer matching contributions. Company-paid life insurance. Company-paid disability insurance. Professional development opportunities, including mentorship and job shadowing. Financial and organizational support for obtaining professional certifications and expanding technical expertise. Fully remote working arrangement. Opportunities to collaborate with experienced network engineering professionals and develop advanced technical skills. Meaningful opportunity to contribute to healthcare technology infrastructure and support organizations delivering essential patient care.