Market Research Supervisor

Accountabilities: Team Leadership and Development: Lead and develop the Market Research team by setting objectives, distributing workloads, prioritizing assignments, monitoring performance, and providing constructive feedback to support professional growth and high-quality delivery. End-to-End Research Management: Oversee the complete research lifecycle, from clarifying business requests and defining research objectives to selecting methodologies, conducting analysis, presenting findings, and recommending actionable next steps. Research Planning and Prioritization: Manage and prioritize the research backlog based on business goals, available resources, project dependencies, and deadlines. Coordinate multiple projects simultaneously while maintaining clear priorities and realistic delivery schedules. Research Quality Assurance: Ensure methodological rigor and consistency across all research activities, including sampling, research instruments, data collection, analysis, interpretation, and final reporting. Project Delivery and Risk Management: Monitor project progress, manage deadlines, proactively identify potential risks, resolve blockers, and escalate issues when necessary to ensure timely and reliable delivery. Stakeholder Engagement: Collaborate with internal stakeholders to clarify requirements, align expectations, communicate progress, and present findings in a clear, persuasive, and business-oriented manner. Market and Consumer Insights: Expand market research capabilities by investigating new geographical markets, evaluating competitive landscapes, identifying audience segments, and analyzing consumer behavior, preferences, and needs. Insight Development and Business Recommendations: Translate complex qualitative and quantitative findings into structured insights, executive summaries, and practical recommendations that support strategic and operational decision-making. Research Operations and Process Improvement: Standardize research methodologies, documentation, reporting practices, and knowledge management systems to improve consistency, accessibility, and efficiency across the team. Automation and Innovation: Identify opportunities to automate repetitive research tasks and introduce tools, AI-powered solutions, no-code platforms, or scripts that streamline workflows and increase productivity. Performance Reporting: Provide regular updates on research progress, project outcomes, team workload, delivery timelines, and progress against agreed objectives. Requirements Professional Experience: At least three years of experience in Market Research, Consumer Insights, UX Research, Service Design, or a related field, including hands-on experience conducting both qualitative and quantitative research. Team Leadership: Previous experience managing a research team or coordinating the work of multiple researchers, including task delegation, workload planning, performance monitoring, and constructive feedback. Research Methodologies: Strong knowledge of surveys, in-depth interviews, desk research, competitive analysis, audience segmentation, and new-market research, with the ability to select appropriate methods for specific business objectives. Project and Backlog Management: Proven ability to plan, prioritize, and manage several research projects simultaneously while maintaining accountability for quality, deadlines, resources, and outcomes. Research Design and Critical Thinking: Ability to translate business requests into well-defined research questions, identify suitable methodologies, recognize research limitations, and ensure findings are reliable and relevant. Data Analysis and Synthesis: Strong analytical skills, including the ability to interpret qualitative and quantitative data, identify patterns, synthesize insights, and formulate evidence-based conclusions. Reporting and Presentation: Excellent research reporting and presentation skills, with the ability to prioritize key findings, prepare concise executive summaries, and communicate clear, actionable business recommendations. Communication and Stakeholder Management: Strong interpersonal and communication skills, including expectation management, constructive feedback, clear reasoning, and the ability to explain complex findings to different audiences. Organization and Ownership: A structured, independent, and proactive approach to work, with strong accountability, problem-solving skills, and the ability to manage commitments effectively. Research Tools and Documentation: Experience using task management tools and maintaining research documentation, project records, and knowledge repositories. English Proficiency: Upper-Intermediate English (B2) or higher, enabling effective collaboration in an international working environment. Preferred Qualifications: Experience researching international markets; working in iGaming, FinTech, entertainment, or other highly competitive B2C industries; coordinating external research agencies, respondent panels, or international recruitment; developing Research Operations and quality standards; automating research workflows using AI, no-code tools, or scripts; applying statistical analysis methods or BI tools; and managing research budgets or evaluating research effectiveness. Benefits Fully Remote Work: Work from a location where you feel comfortable and productive, with access to office hubs in Kyiv and Warsaw if desired. Paid Time Off: Enjoy 20 working days of paid annual leave, public holidays, and paid sick leave to support a healthy work-life balance. Healthcare and Wellbeing: Benefit from medical insurance at leading clinics and coverage for psychological support through the Pleso platform. Flexible Lifestyle Benefits: Access a monthly benefits allowance to spend on personal interests, hobbies, sports, and other eligible activities. Professional Development: Receive an individual learning budget for courses, workshops, and other development opportunities, alongside corporate English classes and an online library. Career Growth: Benefit from a structured career development plan, regular performance reviews, training opportunities, and mentoring programs. Collaborative Culture: Join a team that values collaboration, openness, positivity, initiative, and shared success through team-building activities, workshops, and company events. Innovation and Autonomy: Work in an environment with in-house technology development capabilities, opportunities to automate routine tasks, and the freedom to explore new approaches without unnecessary bureaucracy. International Exposure: Collaborate in a technology-driven environment focused on international clients and projects, with opportunities to contribute to business growth and market expansion. Ethical Business Practices: Work on projects that support a transparent, legally compliant market, with no clients using the company's solutions or services in Ukraine or in Russia and other Russian-speaking markets, as specified in the original job description. Employment Type: Full-time, fully remote position.