Manager, Technical Account Management

Accountabilities: Lead, coach, and develop a team of Technical Account Managers through clear expectations, regular feedback, and targeted professional development. Establish operating rhythms, measurable performance standards, and account management practices that reinforce accountability for deployment, adoption, partner health, and retention. Ensure the team delivers consultative post-sales guidance, helps troubleshoot technical issues, and enables partners to maximize the value of the platform. Build and maintain strong team expertise in cybersecurity products, technical capabilities, and best practices so TAMs can advise partners confidently and identify potential risks early. Reinforce a culture of accountability, execution, proactive problem-solving, and measurable customer impact. Collaborate with Sales, Support, Product, Marketing, and other internal teams to coordinate specific partner requests, communicate product feedback, and improve the overall customer and partner experience. Encourage TAMs to contribute beyond immediate account needs by supporting product feedback initiatives, marketing activities, and cross-functional projects. Use AI to develop repeatable workflows for account review preparation, customer summaries, coaching, and prioritization, applying sound judgment to validate outputs and protect customer context. Address competing priorities and missed commitments with candor, consistency, and a focus on continuous improvement. Requirements 6+ years of experience in Technical Account Management, pre-sales, customer success, or a closely related customer-facing technical role. Strong cybersecurity background, with the ability to translate complex technical concepts into practical guidance for partners and internal stakeholders. 3+ years of experience leading, coaching, or developing customer-facing technical professionals and improving team performance. Demonstrated ability to establish expectations, motivate teams, provide constructive feedback, and hold individuals accountable in a fast-paced, growing environment. Excellent communication and presentation skills, with the ability to engage technical stakeholders, business leaders, and C-level executives. Strong organizational skills and sound judgment, with the ability to manage competing priorities and consistently follow through. A proactive, action-oriented mindset, supported by operational discipline and a focus on measurable outcomes. Ability to build trusted partner relationships and guide consultative conversations around technical value, adoption, retention, and growth. Practical experience using AI tools to improve individual productivity and build repeatable team workflows for preparation, communication, prioritization, and decision-making. Benefits Fully remote work environment. Generous paid time off, including vacation, sick time, and paid holidays. 12 weeks of paid parental leave. Comprehensive medical, dental, and vision insurance plans. 401(k) with a 5% employer contribution, regardless of employee contribution. Life and disability insurance. Stock options for all full-time employees. One-time $500 reimbursement for home office setup or upgrades. Annual education and professional development allowance. $75 monthly digital reimbursement. Access to the BetterUp platform for personal and professional coaching and development.