Manager, Revenue & Billing Operations

Accountabilities:: Supervise, mentor, and develop Billing Analysts, fostering accountability, collaboration, accuracy, and operational excellence. Oversee the full billing cycle, ensuring timely, accurate, and contract-compliant invoicing. Monitor and reconcile billing data, resolve discrepancies, and implement quality controls to reduce errors. Serve as the escalation point for complex billing inquiries, disputes, and operational challenges. Document billing requirements for new clients, products, and services in collaboration with cross-functional teams. Manage accounts receivable, including aging reports, collections, cash application, and payment escalations. Establish and enforce AR policies covering credit, collections, and escalation procedures. Partner with Sales and Client Success to resolve payment issues while maintaining strong client relationships. Prepare reporting and analysis on AR metrics, cash flow, and collection performance. Ensure revenue recognition complies with accounting standards and internal policies. Support month-end close, reconciliations, financial reporting, audits, and compliance documentation. Analyze billing, AR, and revenue trends to identify risks, variances, and optimization opportunities. Use AI-assisted analysis to detect patterns, anomalies, and opportunities for improvement in financial data. Evaluate and implement AI solutions to automate processes, strengthen controls, and improve operational efficiency. Drive process improvements, automation, and system enhancements to support scalability. Establish and monitor KPIs related to billing accuracy, collections, timeliness, and revenue realization. Perform other duties as assigned. Requirements: Bachelor’s degree in Accounting, Finance, Business Administration, or a related field; CPA or MBA is a plus. At least 5 years of progressive experience in billing, accounts receivable, or revenue management. Minimum of 2 years of experience in a supervisory or management role. Strong knowledge of billing systems, AR management, revenue recognition principles, and GAAP compliance. Experience managing invoicing and collections for complex contracts, including subscription-based, usage-based, or service-based models. Proficiency in accounting and billing software such as NetSuite, QuickBooks, or equivalent platforms. Strong Excel or Google Sheets skills. Excellent analytical, problem-solving, communication, and leadership skills. Exceptional attention to detail, with the ability to identify broader process optimization and scalability opportunities. Comfortable using AI tools such as ChatGPT or Claude for data analysis, documentation, and problem-solving. Ability to assess AI-generated insights critically and explore AI-assisted automation in billing and AR workflows. Fully remote work capability, with a strong preference for candidates able to align their core business hours with Central Time (CT). Benefits: Medical, dental, and vision insurance plans. Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA). Flexible paid time off (PTO). 401(k) retirement plan with company match. Life insurance. Pet insurance.