Managed Payroll Specialist

Accountabilities: Own the end-to-end payroll cycle for a portfolio of complex US customers, including data collection, pre-validation, data entry, approval coordination, and final accuracy checks. Conduct proactive pre-payroll reviews to identify issues such as unapproved timecards, onboarding gaps, pending time off, variable compensation changes, and other factors that could affect payroll delivery. Serve as the primary point of contact for assigned customers, providing clear, proactive, and professional communication throughout each pay cycle. Manage complex or high-risk payroll escalations, applying sound judgment and customer empathy to drive issues through to resolution. Partner with Product, Engineering, Implementation, Customer Support, and Sales teams to communicate customer needs, document edge cases, support implementations, and assess Managed Payroll requirements. Identify recurring issues and opportunities to improve processes, tooling, automation, and AI-assisted workflows. Contribute to and maintain standard operating procedures and scalable processes that strengthen service quality, compliance, and auditability. Mentor payroll specialists and contribute to training resources and knowledge-sharing initiatives. Help continuously improve the Managed Payroll program by translating customer feedback and operational insights into better systems and service delivery. Requirements 4+ years of hands-on US managed payroll experience, ideally involving multi-client and multi-state payroll processing. Strong knowledge of federal and state payroll regulations and core US payroll concepts, including tax withholding, garnishments, benefits deductions, and leave compliance. Demonstrated ability to manage client-facing relationships with clear, proactive, professional, and empathetic communication. Strong analytical and problem-solving skills, with the ability to manage nuanced payroll scenarios and make sound independent decisions. Comfortable working in a fast-moving and evolving environment where priorities can shift and processes may continue to develop. A proactive, adaptable mindset with the ability to identify interim solutions, navigate ambiguity, and contribute to improving operational playbooks. Genuine comfort with technology and interest in using automation and AI-assisted workflows to improve payroll operations. Proficiency with Google Workspace or Microsoft Excel; experience with Salesforce or Jira is a plus. Experience working in a SaaS or HRIS environment is highly desirable. FPC or CPP certification is a strong plus. Strong attention to detail and a commitment to accuracy, compliance, auditability, and high-quality customer service. Benefits US-remote work opportunity, excluding the San Francisco Bay Area and New York City metropolitan area. Competitive salary, benefits, and bonus opportunities. US Tier 2 salary range of $65,000–$95,000 per year . US Tier 3 salary range of $60,000–$90,000 per year . Compensation determined based on factors including professional background, experience, location, skills, and overall role level. Opportunity to work with modern payroll technology, automation, and AI-assisted workflows. Career development opportunities through mentoring, process ownership, and cross-functional collaboration. Opportunity to help shape and scale a growing managed payroll service. Inclusive workplace committed to equal opportunity and reasonable accommodations.