Logistics Coordinator

Accountabilities:: Book and coordinate shipments with carriers and courier services, ensuring deliveries are arranged accurately and efficiently. Track shipments throughout the delivery process, monitor progress, and proactively address potential delays or disruptions. Prepare and maintain shipping documents, customs paperwork, and other documentation required for smooth transportation and delivery. Keep customers and suppliers informed about shipment status, expected delivery dates, and any changes to delivery schedules. Investigate and resolve logistics issues, including delayed shipments, damaged goods, missed deliveries, and carrier-related problems. Maintain accurate shipment records, order information, tracking details, and delivery documentation using relevant logistics systems. Prepare weekly logistics reports and tracking updates to provide visibility into shipment progress, outstanding issues, and delivery performance. Coordinate with internal stakeholders and external service providers to ensure shipments meet operational requirements and customer expectations. Use cloud-based logistics tools and tracking platforms to manage daily activities, maintain accurate information, and streamline workflows. Support continuous improvement in shipping coordination, documentation accuracy, and communication with customers and suppliers. Requirements: Previous experience in logistics, shipping, transportation, or supply chain coordination. Familiarity with shipment tracking and order management systems, such as ShipStation or similar logistics platforms. Strong written English skills, with the ability to communicate clearly and professionally with UK-based colleagues, customers, suppliers, and carriers. Excellent organizational skills and attention to detail, particularly when managing shipment information, delivery schedules, and shipping documentation. Strong problem-solving abilities and the confidence to investigate delivery issues, communicate with carriers, and coordinate appropriate resolutions. Ability to manage multiple shipments and competing priorities while maintaining accuracy and meeting deadlines. Reliable laptop or computer equipment and a stable fibre internet connection suitable for full-time remote work. Availability to work UK business hours, from 09:00 to 17:00 UK time, corresponding to 11:00 to 19:00 South African Standard Time (SAST). Familiarity with UK courier services and shipping practices is an advantage. Knowledge of customs procedures, import documentation, and international shipping requirements is desirable. Experience using Microsoft Excel or Google Sheets to maintain shipment trackers, organize logistics data, and prepare reports is a plus. A dependable, proactive, and collaborative working style, with a commitment to clear communication, reliable execution, and continuous learning. Benefits: Competitive monthly salary: R29,000–R32,000 per month. Fully remote work: Work from home anywhere in South Africa while supporting a UK-based business. Full-time employment: A stable, full-time opportunity with an international employer. UK working hours: A consistent schedule from 11:00 to 19:00 SAST, aligned with the UK business day. Supportive team environment: Collaborate with a friendly UK-based team that values reliability, communication, and professional growth. Structured onboarding: Receive clear onboarding and guidance to help you understand the company's processes, systems, and expectations. Modern digital tools: Use cloud-based systems to coordinate shipments and manage daily responsibilities remotely. Recruitment support: Receive guidance throughout the recruitment and placement process, from application through to your first day. Career development: Build international logistics experience and develop your skills in shipping coordination, customer communication, and supply chain operations. Remote work convenience: Work with the equipment you already have, provided you meet the technical requirements for reliable remote working.