Licensed Insurance Agent - Property & Casualty

Accountabilities: Member Support and Communication: Respond to member inquiries through phone, email, and other channels, providing assistance with insurance quotes, new policies, billing questions, underwriting inquiries, and policy changes. Personalized Insurance Guidance: Build rapport with members by asking relevant questions, understanding their needs, and providing accurate information and appropriate solutions to reduce unnecessary transfers and escalations. Policy Administration: Process insurance transactions, including endorsements, cancellations, and coverage updates, while following applicable regulations, compliance requirements, and internal procedures. Issue Resolution: Collaborate with insurance carriers and internal teams to investigate questions, resolve policy-related issues, and deliver timely, accurate information. Compliance and Professional Development: Maintain the required insurance license and certifications, stay current with industry standards, and continuously expand product knowledge. Service Quality and Performance: Meet established performance metrics related to responsiveness, service quality, accuracy, and member satisfaction. Remote Work and Technology: Manage multiple applications and digital communication tools while maintaining accuracy, focus, and professionalism in a home-based work environment. Requirements: Education: High school diploma or GED required; some college education preferred. Customer Service Experience: At least six months of customer service experience required, including experience in healthcare, retail, hospitality, food service, or a related customer-facing field. Contact center experience is an advantage. Active Insurance License: Must hold an active Property & Casualty or Personal Lines insurance license. Communication Skills: Strong written and verbal communication skills, with the ability to communicate professionally, empathetically, and clearly with members. Multitasking and Accuracy: Ability to navigate multiple applications simultaneously while maintaining attention to detail and delivering accurate information. Insurance Knowledge: A solid understanding of insurance compliance requirements and regulatory standards, with the ability to apply them when assisting members. Research and Technical Skills: Strong internet research skills, the ability to learn new systems and subject matter quickly, and basic technical troubleshooting capabilities. Typing Proficiency: Minimum typing speed of 20 words per minute with 90% accuracy. Home Office and Internet Requirements: A stable, high-speed wired Ethernet connection is required; Wi-Fi, satellite, cellular hotspots, and cellular internet are not accepted. Internet service must provide at least 50 Mbps download speed and 5 Mbps upload speed, with packet loss of 1% or less and latency under 100 milliseconds. Multifactor Authentication: Must have a compatible cell phone or tablet available to install the required two-factor authentication software. Remote Interview Requirements: Candidates must be able to participate in the interview in a quiet, private environment with the door closed and without phones, Bluetooth devices, smartwatches, additional computers, or writing instruments present, as specified by the hiring process. Equipment: Required work equipment will be provided. Benefits: Hourly Pay: $22.50 USD per hour. Remote Work: Fully remote position offering the convenience of working from home. Medical, Dental, and Vision Insurance: Multiple plan options to support employee health and wellbeing. Telemedicine and Mental Health Support: Access to convenient healthcare services and mental health resources. Paid Time Off: PTO benefits that increase with tenure. Retirement Savings: 401(k) plan with company matching contributions. Employee Assistance Program: Free counseling and wellness resources. Life and Disability Insurance: Company-paid coverage for additional financial protection. Education Support: Tuition-free business degree opportunities through the Rochat School of Business for employees and eligible family members. Voluntary Insurance Benefits: Options that include accident, critical illness, and hospital coverage. Additional Perks: Access to legal assistance, identity protection, and pet insurance. Inclusive Workplace: Equal employment opportunities and a commitment to a supportive work environment. Veteran-Friendly Hiring: Veterans and their family members are encouraged to apply.