Learning Technology Specialist

Accountabilities: Develop and deliver training programs: Design, maintain, and facilitate instructor-led, virtual instructor-led, and eLearning programs, including course materials and supporting educational resources. Manage learning technologies: Administer and support Learning Management Systems (LMS), maintain training records, generate reports, monitor learner progress, and provide technical assistance to users. Coordinate training activities: Organize webinars, virtual classrooms, in-person training sessions, and other learning events, ensuring effective scheduling, preparation, and logistical coordination. Create and improve learning content: Collaborate with subject matter experts and cross-functional teams to develop, update, and enhance training materials, curricula, presentations, and digital learning resources. Evaluate training effectiveness: Gather learner feedback, assess training outcomes, identify improvement opportunities, and implement changes to optimize learning experiences and program performance. Support training administration: Handle course registrations, scheduling, documentation, customer inquiries, and other administrative activities to ensure efficient training operations. Maintain training resources: Manage training equipment, learning materials, digital platforms, and technologies required for the successful delivery of educational programs. Provide technical and customer support: Deliver training and technical assistance to customers, Field Service professionals, and internal teams, ensuring they have the knowledge and resources needed to succeed. Enhance the learner experience: Promote high-quality customer and learner interactions while contributing to the continuous improvement of training services and processes. Requirements Bachelor's degree in Instructional Design, Learning Technologies, Education, or a related discipline is highly preferred. At least 2 years of professional experience in training delivery, instructional design, learning technologies, or learning program administration. Practical experience developing and delivering classroom-based, virtual instructor-led, and/or online training programs. Familiarity with Learning Management Systems (LMS) and digital learning development tools such as Articulate 360, Storyline, Rise, Camtasia, Synthesia, or equivalent platforms. Experience with Cornerstone LMS is highly preferred. Knowledge or professional experience in low- and medium-voltage electrical systems, the National Electrical Code (NEC), IEEE standards, and applicable electrical regulations is highly desirable. Strong communication and presentation skills, with the ability to explain technical concepts clearly to different audiences. Excellent organizational, project management, and coordination skills, with the ability to manage multiple training activities and competing priorities. Strong customer service and interpersonal skills, with a proactive and collaborative approach to supporting learners and stakeholders. Ability to work effectively with technical specialists, subject matter experts, and cross-functional teams. Adaptability, attention to detail, and a continuous improvement mindset when developing and delivering learning solutions. Benefits Fully remote working arrangement within the United States, with Memphis, Tennessee, highly preferred. Full-time employment opportunity. Choice between two medical insurance plans: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account (HSA). Two dental coverage options: Core and Core Plus. Vision insurance. Company-paid life insurance equivalent to twice the employee's base salary. Company-paid Accidental Death and Dismemberment (AD&D) insurance equivalent to one times base salary. Company-paid Short-Term Disability coverage for up to 26 weeks. Company-paid Long-Term Disability coverage at 60% of salary, with an option to increase coverage to 66⅔%. Optional voluntary life and AD&D insurance. Supplemental insurance options, including accident insurance, hospital indemnity, critical illness, and pet insurance. Paid parental leave. Employee Assistance Program (EAP). Health Advocate resources providing mental and behavioral health support, general healthcare guidance, virtual health services, and infertility and adoption assistance. Employee discount program. 401(k) retirement savings plan with company contributions. Employee Stock Acquisition Plan (ESAP). 11 paid holidays annually. Vacation benefits for salaried exempt employees under a flexible paid time-away policy. Opportunities for professional development, continuous learning, and career growth. An inclusive and collaborative work environment that encourages innovation, initiative, and professional development.