Learning and Development Instructional Designer

Accountabilities:: The Instructional Designer is responsible for developing, maintaining, and improving learning materials that meet organizational needs and enhance the associate learning experience. Key responsibilities include: Design and develop training courses, curricula, classroom sessions, webinars, online courses, informational meetings, written instructions, and one-on-one coaching resources. Create engaging learning activities, assignments, exercises, assessments, and other tools that reinforce knowledge and practical skills. Develop computer-based training modules, storyboards, instructor manuals, assessment rubrics, and supporting educational materials. Collaborate with subject matter experts and cross-functional partners to develop relevant, accurate, and effective course content. Review, edit, update, and refine existing learning resources to maintain quality and alignment with evolving needs. Write scripts and develop multimedia resources, including audio, video, simulations, role-playing activities, and educational games. Apply adult learning principles, instructional design best practices, and emerging technologies to improve learning outcomes. Stay informed about current instructional design methods and continuously identify opportunities to enhance learning experiences. Partner with technical teams to troubleshoot issues reported by users and support the effective delivery of digital learning. Maintain and update training materials and contribute to the ongoing management of university learning pages on the corporate intranet. Demonstrate the organization's core values of Service, Teamwork, Action, Reputation, and Success in professional activities and interactions. Perform additional duties as assigned. Requirements: The ideal candidate combines instructional design expertise with strong communication skills, technical proficiency, and a commitment to creating accessible, engaging learning experiences. Candidates should meet the following qualifications: Bachelor's degree from a four-year college or university, along with three to four years of experience in instructional design, education, or an equivalent combination of education and experience. Training or instructional design experience in the senior living or hospitality industry is strongly preferred. Experience working with older adults who may have cognitive or physical challenges. Two or more years of leadership experience with direct reports is preferred. Ability to work independently while collaborating effectively with subject matter experts and cross-functional teams. Advanced proficiency in Microsoft Word, Excel, PowerPoint, web conferencing tools, and internet-based applications, with the ability to learn new technologies quickly. Audio and video editing skills, along with strong web design capabilities and basic graphic design experience. Excellent written communication skills, including professional writing, grammar, and content development. Strong verbal communication and interpersonal skills, with the ability to communicate effectively with associates at all organizational levels. A creative, detail-oriented approach to developing learning content and improving educational experiences. Benefits: Annual salary range of $85,000–$100,000 USD , depending on experience, qualifications, location, certifications, training, and other relevant factors. Health, vision, and dental insurance options. Retirement plans. Tuition reimbursement. Employee assistance programs. Opportunities for professional development, career growth, and advancement. A supportive and inclusive work environment that encourages diversity, innovation, and continuous learning. The opportunity to contribute to meaningful work that supports the well-being, care, and quality of life of older adults. Hybrid work arrangement based at the Baltimore home office.