Leadership Services Program Manager

Accountabilities: Manage the annual committee and council lifecycle, including strategic planning, meeting preparation, milestones, decision documentation, action tracking, and follow-through. Coordinate all aspects of virtual and in-person meetings, including scheduling, agenda development, facilitation, documentation of key decisions, and post-meeting communications. Build strong relationships with committee and council leads, chairs, and members to support strategic priorities, encourage collaboration, and promote the exchange of ideas and best practices. Coordinate global and role-specific onboarding for committee and council members, providing guidance and training on internal processes and systems. Ensure seamless execution of committee activities during biannual in-person leadership meetings, including formal sessions, dinners, and additional member experiences. Prepare and maintain agendas, pre-reading materials, meeting summaries, directories, calendars, templates, reference documents, archives, and communication channels. Manage timely distribution of announcements, discussions, and relevant materials to member champions and stakeholders. Support election processes and coordinate selection committee meetings for board committees, councils, and other leadership roles as needed. Maintain accurate committee and council information across internal and external platforms, ensuring membership records and organizational details remain up to date. Promote compliance with organizational policies, procedures, codes of conduct, core principles, values, and applicable bylaws. Develop and improve operational processes to strengthen service quality, governance, and the effective implementation of strategic objectives. Recommend and communicate governance protocols across other management areas, identifying opportunities for improved collaboration and alignment. Serve as a primary point of contact for member champion inquiries, providing timely, professional, and solutions-oriented support. Requirements: Relevant bachelor's degree or equivalent professional experience. At least 5 years of experience in professional services, event planning, or similar environments involving multiple senior-level stakeholder groups across different regions. Demonstrated customer service experience in a high-touch environment, including the ability to anticipate needs, resolve challenges, and identify effective alternative solutions. Proven ability to coordinate multiple stakeholder objectives, projects, and deliverables successfully. Experience supporting senior executives or corporate leadership teams, with strong administrative and organizational capabilities. Membership association experience and familiarity with governance structures, committees, and consensus-building processes are preferred. Previous experience working in a virtual or globally distributed environment is an advantage. Exceptional business acumen, professionalism, emotional intelligence, and interpersonal skills, with the ability to build trusted relationships across all organizational levels. Strong written and verbal communication skills in English, including proofreading and adapting communication styles for multicultural audiences. Knowledge of additional languages is an advantage. Excellent planning, time management, prioritization, and problem-solving skills, with the ability to manage multiple projects independently and exercise sound judgment. High levels of discretion and integrity when handling confidential information. A global mindset and sensitivity to international customs, cultural differences, and professional protocols. Proficiency in Microsoft Office Suite, database management systems (preferably CRM platforms), and virtual meeting tools such as Zoom. PMP or CMP certification is preferred. Professional presence and confidence when interacting with C-level executives and high-profile corporate leaders. Flexibility to work extended hours when needed to accommodate stakeholders across multiple time zones. Willingness and ability to travel domestically and internationally approximately 5–7 times per year. Benefits: Annual salary range of CAD $76,500–$97,500 for candidates based in Canada. Eligibility for performance-based bonus opportunities. Remote work flexibility. Comprehensive rewards package designed to support employee wellbeing and professional growth. Compensation determined according to market data, role scope, primary work location, and internal equity.