Lead Technical Onboarding Engineer

Accountabilities: Lead technical discovery sessions with enterprise customers to understand their objectives, define success criteria, establish project milestones, and identify potential architectural risks. Manage end-to-end technical onboarding, including the provisioning and deployment of managed cloud database environments and self-managed clusters across AWS, Azure, and Google Cloud Platform. Design and implement secure enterprise networking architectures using VPC/VNet configurations, PrivateLink, private endpoints, and network peering. Configure infrastructure security measures, including TLS/SSL, encryption at rest, enterprise single sign-on (SSO), OIDC/SAML authentication, and role-based access control (RBAC). Design and support data ingestion pipelines, including bulk imports, stream processing, and Change Data Capture (CDC), while advising development teams on database drivers, connection pooling, and application performance optimization. Guide customers on observability, logging, monitoring, Cypher query optimization, and backup and recovery best practices. Produce technical documentation, including architecture diagrams, Architectural Decision Records (ADRs), deployment guides, and operational runbooks. Act as the primary technical escalation point for the onboarding team, resolving complex implementation challenges and supporting colleagues with customer-specific architectures. Mentor and coach fellow engineers through technical discussions, design reviews, collaborative troubleshooting, and customer engagements. Coordinate team workload and account coverage to maintain consistent onboarding quality and delivery timelines. Identify opportunities to improve onboarding processes, automation, technical tooling, and reusable architectural resources. Requirements Bachelor's degree in Computer Science, Engineering, or another technical discipline, or equivalent practical experience. At least 5 years of experience in a customer-facing technical role, such as Technical Onboarding Engineering, Solutions Architecture, Platform Engineering, or Technical Consulting. Previous experience acting as a technical lead, mentor, or escalation point, with the ability to balance hands-on implementation and team guidance. Strong practical experience designing, deploying, and managing production workloads in at least one major cloud environment: AWS, Azure, or Google Cloud Platform. Deep understanding of enterprise networking, including VPC/VNet architectures, routing, peering, and private connectivity solutions. Experience configuring enterprise identity and access management systems, including SSO, OIDC, SAML, and RBAC. Strong troubleshooting, problem-solving, and technical architecture skills, with the ability to communicate complex concepts clearly to customers and colleagues. Excellent collaboration and communication skills, with a customer-focused mindset and the ability to manage multiple technical priorities. Additional qualifications that would be advantageous: Proficiency in Infrastructure-as-Code (IaC), particularly Terraform, and configuration management tools such as Ansible. Experience with Linux administration, Docker, Kubernetes, and managed container orchestration platforms. Familiarity with graph databases, ideally Neo4j, and experience optimizing Cypher queries. Knowledge of observability platforms such as Grafana, Prometheus, Datadog, CloudWatch, or Splunk. Experience with enterprise data integration, ETL, and CDC technologies. Familiarity with cloud security and compliance standards, including SOC 2, GDPR, and HIPAA, as well as multi-region and data residency architectures. Benefits Fully remote working opportunity based in India, with some weekly office attendance potentially required depending on arrangements. Opportunity to work with enterprise customers across international markets, particularly APAC and EMEA. Exposure to advanced technologies in graph databases, cloud infrastructure, AI-powered applications, and enterprise data architecture. Opportunity to combine hands-on technical engineering with mentorship and technical leadership responsibilities. Career development within a rapidly growing technology environment. Collaborative and inclusive international team culture. Opportunities to contribute to innovative projects and influence technical onboarding practices. Exposure to a global customer ecosystem, including major enterprise organizations. Occasional flexibility for after-hours collaboration with international teams may be required.