Lead Product Manager Customer Experience - EPIC EMR Integrations

Accountabilities:: Define and drive the multi-year product strategy for customer-facing EMR integrations, with a primary focus on Epic and an eye toward broader EMR ecosystem extensibility. Establish product priorities and investment recommendations by balancing customer needs, business objectives, technical feasibility, regulatory considerations, and long-term platform value. Lead roadmap planning for integration, workflow, interoperability, and customer experience capabilities, ensuring investments support measurable outcomes. Monitor market, regulatory, interoperability, and healthcare technology trends to identify opportunities for strategic differentiation and product innovation. Build data-driven business cases and communicate priorities, risks, tradeoffs, and recommendations to senior leadership and other key stakeholders. Champion an enterprise-wide customer experience across ordering, results delivery, clinical decision support, and downstream follow-up workflows. Partner with strategic customers, clinicians, and health systems to understand needs, identify workflow challenges, and shape future-state product direction. Establish customer experience principles and outcome measures that guide product decisions and improve provider efficiency, adoption, utilization, and satisfaction. Lead product strategy for EMR integration capabilities, particularly Epic, while developing approaches that can scale across broader healthcare technology ecosystems. Guide interoperability priorities involving HL7, FHIR, APIs, discrete data exchange, and clinical workflows, working closely with Engineering and EMR Technology teams. Evaluate technical approaches, scalability, and long-term platform investments while driving execution of high-impact integration initiatives. Establish customer-centered standards and best practices for integration design and digital clinical workflows. Serve as a primary product leader across Product, Engineering, Clinical, Commercial, Operations, Customer Success, and related functions, aligning teams around priorities and execution plans. Influence senior executives through customer insights, strategic recommendations, business impact analysis, and clear communication of tradeoffs. Represent Product Management in strategic customer, partner, and executive discussions while building trusted relationships across organizational boundaries. Define portfolio-level success metrics covering adoption, workflow utilization, customer experience, efficiency, and business performance. Use quantitative and qualitative insights to evaluate product investments, identify improvement opportunities, and maximize customer and business value. Develop executive-level reporting and recommendations based on customer feedback, field insights, market dynamics, and product performance. Mentor Product Managers and cross-functional partners while advancing best practices in product strategy, discovery, roadmapping, prioritization, delivery, and outcome measurement. Act as a subject matter expert in customer experience, interoperability, and digital health workflows, taking a hands-on approach to removing barriers and advancing critical initiatives. Requirements: Bachelor’s degree in Business, Healthcare, Informatics, Engineering, or a related field is required. 8–12+ years of experience in product management, digital health, healthcare technology, interoperability, or related disciplines. 5+ years of experience implementing, improving, or supporting Epic EMR workflows within a health system, technology vendor, consulting organization, clinical laboratory, or comparable environment. Demonstrated success leading complex product strategies and cross-functional initiatives with enterprise-wide impact. Significant experience with healthcare interoperability, clinical workflows, and scalable technical integrations across EMR ecosystems. Deep understanding of interoperability standards and technologies, including HL7, FHIR, APIs, and EMR integration approaches. Advanced product management expertise across strategy, portfolio planning, prioritization, discovery, delivery, and outcome measurement. Ability to translate customer, clinical, business, and technical requirements into scalable product solutions. Strong stakeholder management, executive communication, presentation, and relationship-building skills. Proven ability to influence without formal authority and align teams across complex organizational environments. Strategic and analytical mindset combined with strong commercial and business judgment. Demonstrated leadership, mentoring, and coaching capabilities, with the ability to elevate product management practices across teams. Customer-focused approach centered on measurable outcomes, usability, adoption, and long-term value. Experience in regulated healthcare, diagnostics, life sciences, or health technology environments is strongly preferred. Ability to work effectively in a hands-on, action-oriented role involving extended computer use, written and verbal communication, and occasional travel to off-site meetings or training. Ability to occasionally lift and carry lightweight materials of up to 20 pounds. Benefits: Base salary range of $141,300–$176,600 USD , with actual compensation determined by factors including geographic location, relevant experience, education, skills, and achievements. Fully remote position within the United States. Full-time opportunity with significant ownership over enterprise product strategy and customer experience transformation. Opportunity to shape EMR-integrated healthcare experiences with a strong focus on Epic and interoperability. Exposure to strategic product development across clinical workflows, digital health, healthcare technology, and enterprise integrations. High visibility and collaboration with senior leaders and cross-functional teams across Product, Engineering, Clinical, Commercial, Operations, and Customer Success. Opportunity to work directly with strategic customers, clinicians, and health systems to influence product direction. Leadership and mentoring opportunities within a growing Product organization. Opportunity to contribute to products and workflows designed to improve clinical efficiency, customer experience, adoption, and patient care. Inclusive environment that values diverse perspectives, professional growth, innovation, and collaboration.