Lead Processing Specialist

Accountabilities: Monitor processor performance regularly, identify areas for improvement, and provide coaching, feedback, and training to strengthen individual and team results. Support a positive and sustainable employee experience by encouraging engagement, accountability, collaboration, and professional development. Serve as a day-to-day leader within the team and act as the first point of contact for employee questions, escalations, and operational issues. Collect, review, and communicate daily performance metrics to support operational visibility and informed decision-making. Respond to client, customer, and internal inquiries related to processing activities in a professional, accurate, and timely manner. Investigate and resolve escalated inquiries from other departments, ensuring appropriate follow-up and communication. Provide recommendations to leadership on opportunities to improve operational procedures, workflows, and processing efficiency. Participate in planning and strategy sessions and contribute to continuous improvement initiatives. Coordinate with external vendors and subcontractors when required to support processing operations. Take ownership of assigned internal projects and additional operational tasks as needed. Oversee team and office operations in the Supervisor's absence, helping maintain continuity and consistent service delivery. Perform event processing duties when necessary to support workload requirements and team objectives. Demonstrate leadership through sound judgment, professionalism, customer focus, and alignment with organizational values. Requirements: High school diploma or GED required; college education or equivalent professional experience preferred. Demonstrated leadership potential, with the ability to guide colleagues, provide constructive feedback, and contribute to a positive team environment. Strong problem-solving and analytical skills, with the ability to assess situations and make sound decisions quickly. Excellent written and verbal communication skills, including the ability to facilitate meetings and communicate effectively with different teams and levels of leadership. Proven ability to manage multiple tasks, prioritize competing demands, and meet deadlines with a strong sense of urgency. Ability to work independently while contributing effectively as part of a collaborative team. Professional and adaptable approach, with strong interpersonal skills and the ability to work constructively with diverse groups of people. Strong organizational, decision-making, and conflict-management skills. Exceptional customer-service mindset and willingness to support both internal stakeholders and external customers. High attention to detail and commitment to delivering accurate, high-quality work while maintaining productivity. Ability to thrive in a fast-paced operational environment and adapt to changing priorities. Advanced computer skills, particularly with Microsoft Office 365 and reporting databases. Commitment to accountability, integrity, continuous improvement, collaboration, and developing others. Benefits: Remote work opportunity based in California. Opportunity to develop frontline leadership and team management skills. Exposure to operational planning, performance reporting, and continuous improvement initiatives. Collaboration with internal departments, external vendors, and subcontractor partners. Opportunity to contribute to customer-focused government solutions operations. Salary, healthcare coverage, retirement plans, paid time off, and other benefits were not specified in the provided job description.