Lead Engineer, IT Applications

Accountabilities: Administer Jira Cloud projects, users, groups, roles, permissions, workflows, issue types, custom fields, screens, schemes, and project settings. Develop and maintain JQL filters, dashboards, reports, automation rules, and Jira customizations, including ScriptRunner where appropriate. Administer Confluence Cloud spaces, users, groups, permissions, templates, page layouts, and content structures. Provide L2/L3 technical support for Jira and Confluence, investigating configuration, access, automation, integration, and platform issues through resolution. Develop and maintain integrations between Jira, Confluence, ServiceNow, and other enterprise applications using REST APIs, webhooks, JSON, and authentication mechanisms. Troubleshoot integration failures and coordinate with external vendors or platform support teams when escalation is required. Support Jira Data Center-to-Cloud and Confluence migration activities, including space-level migration and related platform preparation. Configure automation and platform enhancements based on business requirements while maintaining reliability, scalability, and usability. Perform ongoing administration, housekeeping, optimization, and platform improvement activities across production environments. Partner directly with business teams and customers to understand requirements, recommend solutions, and deliver enhancements. Maintain clear technical documentation and contribute to knowledge sharing and consistent platform practices. Requirements 5+ years of professional experience in Jira and Confluence administration and development, preferably within enterprise or production environments. Strong hands-on expertise with Jira Cloud and Confluence Cloud administration, configuration, permissions, workflows, schemes, dashboards, templates, and content management. Practical experience with Jira REST APIs, webhooks, JSON, authentication, and enterprise application integrations. Strong knowledge of Jira automation and JQL, with experience using ScriptRunner for Jira Cloud considered an advantage. Experience supporting Jira and Confluence Cloud migration initiatives, including migrations from Jira Data Center. Proven L2/L3 technical support experience with strong troubleshooting, analytical, and problem-solving capabilities. Experience working directly with business stakeholders and customers to translate requirements into effective technical solutions. Strong understanding of integrations involving platforms such as ServiceNow and other enterprise applications. Excellent communication and stakeholder management skills, with the ability to explain technical topics clearly to both technical and non-technical audiences. Strong ownership, organization, and prioritization skills, with the ability to manage multiple support and enhancement activities simultaneously. Ability to work independently while collaborating effectively with cross-functional teams. Strong documentation, knowledge-sharing, and continuous-improvement mindset. A bachelor's degree or equivalent professional experience in IT, computer science, or a related discipline is preferred. Benefits Fully remote working opportunity within India. Full-time position focused on enterprise IT applications and cloud platforms. Opportunity to work extensively with Jira Cloud, Confluence Cloud, APIs, automation, and enterprise integrations. Exposure to cloud migration, platform modernization, and business-critical production environments. High level of technical ownership and opportunities to drive platform improvements. Direct collaboration with business stakeholders, customers, and cross-functional technical teams. Opportunity to develop expertise across Atlassian administration, automation, integrations, and application support. A role offering both hands-on technical challenges and opportunities to influence how enterprise collaboration platforms are used and optimized.