Key Account Manager

Accountabilities:: Manage and develop a portfolio of retail travel agency partners across Eastern Canada, strengthening relationships with key decision-makers and ensuring high levels of customer engagement and satisfaction. Drive account growth by identifying opportunities to increase revenue, Total Transaction Value (TTV), room nights, and overall profitability. Identify and acquire new clients within the assigned territory, exploring untapped markets, business gaps, and new commercial opportunities. Promote travel products, services, destinations, and technology solutions to existing and prospective partners to increase adoption and expand business opportunities. Develop and execute strategic account growth plans, negotiate commercial agreements, and monitor performance against sales targets and KPIs. Analyze account productivity, sales performance, and market trends to identify opportunities, optimize commercial outcomes, and proactively prevent customer attrition. Collaborate with Account Directors, Sales Executives, and cross-functional teams to align commercial strategies and deliver tailored solutions to partners. Share market intelligence, customer insights, and competitive information to support business development and strategic decision-making. Conduct regular face-to-face meetings with travel agency partners and travel throughout the assigned territory to strengthen relationships and identify growth opportunities. Represent the business at industry events, trade shows, and customer meetings. Requirements: At least 3 years of experience in Account Management, Business Development, Sales, or a similar commercial role within the travel industry. Previous experience managing retail travel agency portfolios, preferably within the Eastern Canada market. Strong understanding of travel trade networks, including travel agencies and tour operators. Proven ability to develop client relationships, acquire new business, negotiate commercial agreements, and deliver sustainable revenue growth. Excellent sales, negotiation, influencing, presentation, and communication skills, with a consultative and customer-focused approach. Strong commercial awareness, analytical thinking, and problem-solving abilities, with the capacity to interpret performance data and translate insights into actionable growth strategies. Experience using CRM platforms, preferably Salesforce, alongside reporting and analytics tools. Knowledge of Tableau is an advantage. Understanding of API integrations and technology-driven commercial solutions is highly desirable. Proficiency in Microsoft Office, particularly Excel and PowerPoint. Professional fluency in French is essential due to regular interactions with French-speaking travel agency partners. Professional English communication skills are also required; additional languages are an advantage. Self-motivated, results-oriented, and well-organized, with the ability to manage a territory independently while collaborating effectively with internal teams. Valid driver's license and reliable transportation are required for frequent customer visits. Valid passport and legal authorization to work in Canada are mandatory. Candidates based in Ontario or Quebec will be preferred. Benefits: Attractive and competitive benefits package. Opportunity to work in an innovative, engaging, and multicultural international environment. Exposure to a dynamic and evolving global travel technology business. Opportunities to build strong, lasting professional relationships with partners and colleagues worldwide. Career development opportunities, both locally and internationally, with the possibility of exploring different global working locations. Opportunity to contribute to an ambitious growth journey within the global travel industry. Inclusive workplace culture that values diversity, equal opportunities, and different backgrounds and perspectives.