IT Business Analyst (Entry Level, Insurance)

Accountabilities: Investigate, triage, diagnose, and help resolve system issues reported by internal and external users, collaborating with IT teams and external suppliers when necessary. Monitor support tickets through to resolution, ensuring issues are tracked, documented, and addressed in a timely manner. Analyze reported system defects and data issues to assess their validity, severity, impact, and reproducibility. Assist senior business analysts with gathering business requirements, preparing functional specifications, and documenting system enhancements. Maintain records of changes to existing systems and help ensure that technical documentation and support materials remain complete and up to date. Research business and client needs, identify relevant findings, and escalate issues or recommendations to the appropriate team members. Support senior colleagues with requirements gathering, client and user communications, project status reports, release notes, and task planning. Follow established change management procedures and coordinate client-specific requests, resource requirements, and system change activities. Assist with outage notifications and contribute to regular reporting on incoming, open, and resolved support issues. Collaborate with cross-functional teams to support continuous improvement and help deliver effective technology solutions for insurance operations. Requirements Previous experience in the insurance industry, with an understanding of insurance operations, products, or related business processes. Excellent written and verbal communication skills, with the ability to explain technical issues clearly and collaborate effectively with colleagues and stakeholders. Strong analytical and problem-solving skills, including the ability to identify trends, evaluate defects, and assess the severity and impact of data or system issues. Ability to work effectively in a fast-paced, team-oriented environment while managing multiple requests and following established procedures. Strong attention to detail and organizational skills, particularly when documenting system changes, tracking support tickets, and maintaining accurate records. Willingness to learn business analysis methodologies, technical support practices, system documentation standards, and change management processes. Ability to work collaboratively with senior analysts, IT specialists, business users, and external partners to investigate issues and support business requirements. Preferred qualifications: In-depth knowledge of flood insurance underwriting and related operational processes. ANFI certification. Familiarity with SQL and the ability to use or understand database queries for investigation and data analysis. Interest in developing expertise in insurance technology, system enhancements, and business requirements analysis. Benefits Competitive base salary: $51,700–$103,300 per year, depending on experience, skills, qualifications, certifications, education, and work location. Performance-based incentives: Additional compensation may be available based on eligibility and applicable performance incentive arrangements. Remote work flexibility: Opportunity to work remotely from within the United States. Health and welfare benefits: Access to a comprehensive benefits package designed to support employee well-being. Retirement savings: 401(k) savings plan and other retirement programs. Tuition assistance: Financial support for eligible educational and professional development opportunities. Employee assistance programs: Resources to support personal well-being and work-life balance. Professional development: Opportunities to build technical and business analysis skills through meaningful work, learning, and career development. Collaborative work environment: Work alongside experienced professionals and talented colleagues in an inclusive, supportive team. Career growth opportunities: Access to broader professional development and potential career pathways within technology and insurance. Inclusive culture: A workplace that values diverse perspectives, encourages collaboration, and supports employees in developing their skills and reaching their goals.