Investment Specialist, Mutual Funds

Accountabilities: Support customers primarily through inbound calls, with occasional outbound calls to identify opportunities, strengthen relationships, and enhance the overall client experience. Build and maintain trusted customer relationships by understanding individual financial circumstances, investment objectives, and long-term goals. Provide professional investment sales and service support, including new account onboarding, mutual fund transactions, and term investment services. Assess customer needs through thoughtful conversations and recommend relevant investment products and solutions aligned with their financial objectives and risk profiles. Work toward established sales and performance targets while maintaining a strong focus on customer satisfaction and responsible investment recommendations. Manage customer requests from beginning to end, including preparing documentation, processing transactions, resolving inquiries, and escalating complex situations when necessary. Maintain up-to-date knowledge of financial markets, investment products, industry developments, promotional offers, customer needs, and regulatory requirements. Communicate investment-related information clearly and confidently, helping customers make informed decisions about their financial futures. Protect confidential customer and organizational information by following internal policies, procedures, and applicable privacy regulations. Ensure compliance with Anti-Money Laundering (AML), terrorist financing prevention, Financial Consumer Agency of Canada (FCAC), and other relevant regulatory requirements. Identify, assess, and report suspicious activities while making sound, risk-informed decisions in line with established risk management frameworks and risk appetite. Adapt to evolving business priorities and take on additional responsibilities to support customer needs and operational objectives. Requirements: Typically 2–3 years of relevant professional experience in investment services, wealth management, financial services, or a related customer-facing role. High school diploma or equivalent; a post-secondary degree in a relevant field is preferred. An equivalent combination of education and professional experience may also be considered. Completion of the Canadian Securities Course (CSC) or Investment Funds in Canada (IFIC) course, or relevant IIROC licensing as an Investment Representative. Good understanding of mutual funds, term investments, investment products, and wealth management services. Familiarity with financial markets, competitive industry trends, and investment product offerings. Knowledge of investment brokerage products and services, including online investment platforms. Basic understanding of risk management, regulatory compliance, privacy requirements, and financial services industry standards. Strong verbal and written communication skills, with the ability to explain investment concepts clearly and adapt communication to different customer needs. Excellent interpersonal and relationship-building skills, with a genuine commitment to delivering high-quality customer service. Strong sales and consultative skills, including the ability to identify customer needs and recommend appropriate solutions. Good organizational and time management abilities, with the capacity to manage multiple customer requests and priorities effectively. Analytical and problem-solving skills, with sound judgment and attention to detail when handling financial transactions and customer inquiries. Collaborative mindset and ability to contribute positively to a remote, team-oriented working environment. Customer-focused, proactive, and motivated by helping individuals achieve their financial objectives. Benefits: Competitive annual salary ranging from CAD 40,500 to CAD 80,000 , depending on location, qualifications, skills, and experience. Potential commission structure and performance-based incentives, depending on the compensation arrangement. Additional discretionary bonuses and other rewards may be available. Comprehensive health insurance coverage. Accident and life insurance. Retirement savings plans. Tuition reimbursement and opportunities for continued education. Ongoing training, coaching, and professional development opportunities. Fully remote working arrangement across eligible Canadian provinces. Monday-to-Friday schedule, with working hours between 8:00 AM and 8:00 PM EST . Supportive and collaborative team environment. Opportunities to develop expertise in wealth management, investment products, and client advisory services. Career growth opportunities within the financial services and investment industry. Inclusive and accessible workplace with reasonable accommodations available throughout the recruitment process.