Instructional Designer II

Accountabilities:: Design and develop technical learning solutions aligned with learning objectives, audience needs, product requirements, and adult learning principles. Apply instructional design methodologies, including ADDIE and Bloom’s taxonomy, to structure courses, learning activities, assessments, and knowledge checks. Create and maintain eLearning modules, course outlines, workbooks, presentations, trainer guides, job aids, product documentation, and other educational resources using appropriate authoring and multimedia tools. Collaborate with technical trainers, product managers, engineers, technical marketing specialists, customer support teams, and subject matter experts to gather, validate, and organize technical information. Translate complex networking, cybersecurity, software, and product concepts into clear, engaging, accessible, and learner-focused content. Develop practical scenarios, demonstrations, simulations, hands-on labs, and assessments that strengthen product knowledge and improve retention. Coordinate learning projects from planning through delivery, managing timelines, stakeholder communications, content reviews, revisions, and quality checks. Evaluate learning effectiveness using learner feedback, assessment results, usage data, and available analytics, recommending improvements to enhance engagement and outcomes. Use approved AI-powered tools to support research, content drafting, instructional copy refinement, content personalization, feedback analysis, and workflow automation. Review and validate AI-assisted content against authoritative technical sources, ensuring accuracy, accessibility, confidentiality, security, and compliance with responsible AI practices. Contribute to scalable learning strategies through modular content, blended learning approaches, reusable educational assets, and localization-ready design. Requirements: 2–4 years of experience in instructional design, technical training, eLearning development, customer education, technical communication, or a related field. A bachelor’s degree in instructional design, education, learning and development, communications, technology, or a related discipline; a master’s degree is preferred. Experience designing and developing learning solutions for technical products, software, networking, cybersecurity, or other complex subject areas. Intermediate proficiency with eLearning authoring tools, learning management systems, presentation software, multimedia tools, and project collaboration platforms. Working knowledge of instructional design methodologies, adult learning principles, assessment strategies, and learning analytics. Experience coordinating learning projects, managing multiple priorities, meeting deadlines, incorporating feedback, and aligning stakeholder expectations. Ability to collaborate effectively with technical subject matter experts and transform complex source materials into accurate, accessible, and engaging learning content. Familiarity with AI-enabled productivity, content development, analytics, or automation tools, along with the ability to critically evaluate outputs and apply them responsibly. Strong written and verbal communication skills, attention to detail, analytical thinking, curiosity, adaptability, and a commitment to continuous improvement. Ability to work collaboratively across teams and contribute to learning projects for geographically distributed audiences. Relevant instructional design or learning certifications, such as ATD, APTD, CPLP, or equivalent credentials, are an advantage. Familiarity with networking, cybersecurity, DNS, DHCP, IP address management (IPAM), or related technical products is a plus. Benefits: Comprehensive health coverage to support employee well-being. Generous paid time off (PTO) to promote work-life balance. Flexible work arrangements, including remote work options. Learning and development opportunities, career mobility programs, and leadership workshops. Opportunities to collaborate with global teams in an inclusive, innovation-focused environment. Sixteen paid volunteer hours annually to support community engagement. Access to global employee resource groups and a collaborative workplace culture that values respect and inclusion. Charitable giving programs supported by employer matching. Opportunities to participate in team-building activities, hackathons, cultural celebrations, and other employee engagement initiatives. A commitment to pay transparency, with compensation offers determined by role location, internal equity, relevant experience, skills, education, and certifications.