Inside Sales Manager

Accountabilities:: You will take ownership of inside sales performance, combining individual sales execution with the development of scalable processes, effective coaching practices, and a results-driven team culture. Revenue Growth: Drive new annual and monthly recurring revenue across SMB accounts, outbound prospecting channels, inbound leads, and partner programs. Full-Cycle Sales: Manage the entire sales process, from prospecting and discovery calls to product demonstrations, contract negotiations, and closing deals. Outbound Strategy: Build and optimize repeatable prospecting sequences using cold calls, email, LinkedIn, and referral networks to generate qualified opportunities. Executive Engagement: Connect with SMB CEOs, COOs, and other decision-makers to understand their challenges and demonstrate the value of solutions designed to improve remote workforce engagement. Sales Process Development: Create and maintain a comprehensive sales playbook, including outreach scripts, email cadences, qualification frameworks, and objection-handling guides. Team Building and Coaching: Demonstrate the sales model firsthand, then recruit, onboard, mentor, and develop Business Development Representatives (BDRs) and Sales Development Representatives (SDRs). Conduct weekly call reviews, pipeline audits, and coaching sessions. Performance Management: Establish clear quotas, daily activity expectations, performance metrics, and continuous learning routines to improve individual and team results. Pipeline and Forecast Management: Maintain accurate pipeline records, track deal progression, and deliver reliable sales forecasts using Zoho CRM or an equivalent platform. Customer Retention: Partner with Customer Success to support effective onboarding, encourage early product adoption, and minimize early customer churn. Market and Messaging Optimization: Define ideal customer profiles and qualification criteria for SMB accounts, refining sales messaging and targeting based on conversion data. Strategic Planning: Present forward-looking growth plans, sales performance insights, and recommendations to leadership. Performance Measurement: Track key indicators, including new customers acquired, recurring revenue booked, qualified pipeline generated, conversion rates, sales velocity, team quota attainment, new-hire ramp time, forecast accuracy, early churn, and CRM data quality. Requirements: You are a self-motivated sales leader with a strong record of B2B SaaS sales success, a hands-on approach to business development, and the ability to build effective sales teams and processes in a fully remote environment. Professional Experience: At least 5 years of experience in B2B SaaS inside sales or business development, with a proven track record of meeting or exceeding sales quotas. Leadership Experience: At least 2–3 years of experience leading, mentoring, or coaching sales team members. Full-Cycle Sales Expertise: Demonstrated ability to manage the complete sales process, from cold outreach and prospect qualification through negotiations and contract execution. Outbound Sales Development: Experience building outbound prospecting strategies, repeatable sales workflows, and sales teams from the ground up. Consultative Selling: Strong discovery, active listening, negotiation, objection handling, and relationship-building skills. Communication and Presentation: Excellent written and verbal communication skills, with the ability to deliver compelling virtual product demonstrations and presentations using collaboration tools. CRM and Productivity Tools: Proficiency in Microsoft Office and CRM platforms such as Zoho CRM, including pipeline tracking, forecasting, and reporting. Sales Analytics: A data-driven approach to forecasting, pipeline management, conversion optimization, and team performance measurement. Process Development: Ability to document scalable sales processes, create effective sales materials, and establish structured coaching and performance management routines. Remote Work Capabilities: Strong self-motivation, organization, accountability, and the ability to operate independently with minimal supervision. Adaptability and Resilience: Ability to remain composed under pressure, think clearly in challenging situations, and maintain performance in a fast-paced environment. Preferred qualifications: Experience selling SaaS solutions to SMB decision-makers and contact center operators. Familiarity with Contact Center as a Service (CCaaS), Unified Communications as a Service (UCaaS), collaboration platforms, or workforce technology. A demonstrated track record of building outbound sales operations and teams from scratch. Advanced practical knowledge of Zoho CRM or comparable sales platforms. Strong analytical and problem-solving abilities, with a creative approach to improving messaging, targeting, and conversion rates. Benefits: Base salary: $75,000 per year. Commission: Additional commission based on sales performance. Performance bonus: Additional performance-based bonus opportunities. Target annual earnings: $100,000, including base salary, commission, and performance bonus. Remote work: Fully remote working arrangement. Full-time employment: A full-time opportunity with significant ownership of sales strategy, execution, and team development. Leadership opportunities: The chance to build and lead an inside sales team while shaping sales processes and contributing directly to business growth.