Inside Sales Manager — Inbound Consultative Sales

Accountabilities: Lead sales performance: Manage the team's conversion rates, production targets, and budget, aiming to exceed a 20% conversion rate on completed appointments, with a target of 25%. Coach and develop representatives: Provide hands-on coaching during live calls and video consultations, helping team members strengthen their consultative selling techniques, objection handling, and ability to identify customer needs. Manage recruitment and team development: Participate in final interviews, make hiring decisions alongside the relevant stakeholders, and manage team staffing and performance, including personnel decisions. Support new-hire ramp-up: Partner with the sales operations team to support new representatives from their first live calls, reinforcing effective sales practices and helping them achieve performance expectations. Develop future leaders: Identify high-potential team members, provide mentorship, and prepare qualified representatives for future leadership opportunities. Optimize sales processes: Monitor team metrics, identify performance gaps, and implement targeted improvements to conversion rates, quota attainment, and ramp-up speed. Maintain a customer-centered sales culture: Ensure that representatives approach every consultation with empathy, integrity, professionalism, and a commitment to recommending appropriate solutions without unnecessary pressure. Collaborate cross-functionally: Work closely with sales operations and leadership to align coaching priorities, improve team effectiveness, and support the organization's continued growth. Requirements Inside sales management experience: At least 2 years of experience managing an inside sales team, with demonstrated responsibility for team performance and representative development. Remote sales leadership: Proven experience leading a remote team that conducts sales conversations by phone or video. Consultative selling expertise: A strong understanding of needs-based selling, including diagnosing customer situations, building trust, and recommending suitable solutions rather than relying on scripted pressure tactics. Short-cycle sales experience: Experience managing sales processes where deals typically close during the first conversation or within approximately two weeks. Measurable performance improvements: A proven track record of improving at least one meaningful team metric, such as conversion rate, quota attainment, or time to productivity, supported by clear before-and-after results. Coaching and leadership skills: Strong communication, performance management, problem-solving, and interpersonal skills, with the ability to coach individuals and build an accountable, results-oriented team. Preferred industry experience: Experience leading inbound sales teams in debt relief, tax resolution, credit repair, debt consolidation, consumer bankruptcy intake, loan origination, phone-based insurance sales, or similar customer-focused services. Empathetic leadership approach: The ability to balance commercial objectives with compassion, sound judgment, and respect for customers facing difficult financial circumstances. Employment eligibility: Must be legally authorized to work in the United States as a W-2 employee. Visa sponsorship is not available, and employment eligibility may depend on the state of residence. Benefits Competitive compensation: $75,000 annual base salary, plus a team production bonus and an annual KPI-based bonus. High earning potential: Estimated first-year on-target earnings of $135,000–$200,000 or more, depending on performance. Transparent compensation structure: A written bonus plan detailing performance measures, rates, and payout criteria provided before acceptance. Fully remote work: Work from home anywhere in the United States, subject to employment eligibility and applicable state restrictions. Paid time off: Four weeks of PTO annually, with one week granted upon starting. Paid holidays: All national holidays, plus Good Friday and Christmas Eve. Health insurance: Health insurance benefits planned to launch in Q1 2027. Retirement benefits: Retirement plan planned to launch in Q1 2027. Career advancement: Opportunities to grow into additional leadership positions as the organization expands. Full-time employment: Permanent W-2 employment with a Monday-to-Friday schedule, from 8:30 a.m. to 5:30 p.m. Central Time.