Information Systems Administrator

Accountabilities: Design, operate, and manage the organization’s CloudStack environment and supporting public and private cloud platforms, including AWS and Google Cloud Platform (GCP). Lead infrastructure upgrades, migrations, and capacity expansion projects while minimizing disruption to business operations. Administer server, virtualization, and storage environments, including backup solutions, disaster recovery processes, and recovery validation testing. Design, maintain, and improve network infrastructure, including firewalls, VPNs, switching, VLANs, and remote access solutions. Own the vulnerability management lifecycle for systems managed by the Information Systems team, covering assessment, remediation, and reporting. Implement and maintain essential security controls, including identity and access management, multi-factor authentication, endpoint protection, and centralized logging. Support SOC 2 and other compliance audits by managing technical controls, collecting evidence, conducting access reviews, and maintaining change management processes. Co-administer Microsoft 365 services, including identity management, licensing, security policies, and endpoint administration. Standardize endpoint provisioning, patching, and lifecycle management across Windows, macOS, and Linux environments. Monitor system availability, health, and performance, proactively identifying and resolving issues before they affect users or business operations. Provide advanced technical support and communicate complex technical topics clearly to non-technical stakeholders. Improve operational efficiency through scripting, automation, and tools that reduce manual work and operational risk. Develop and maintain IT policies, technical standards, documentation, and operational runbooks to ensure consistency and knowledge sharing. Manage technology vendors and software licensing, including procurement, renewals, and license optimization. Assess emerging technologies and recommend improvements based on business value and operational benefits. Support team development through mentoring, knowledge sharing, documentation, and hands-on collaboration. Travel occasionally, up to approximately 10% of the time. Requirements: At least 6 years of progressively responsible experience in systems administration or IT infrastructure, with demonstrated ownership of production environments. Strong hands-on expertise with CloudStack or comparable private cloud and virtualization platforms, alongside working experience with AWS or GCP. Advanced Microsoft 365 administration skills, particularly in identity, security, and device management. Solid networking knowledge, including LAN/WAN, TCP/IP, DNS, DHCP, VLANs, VPNs, and firewall administration. Proven experience with IT security practices, backup and recovery, and vulnerability management. Practical scripting or automation experience using PowerShell, Bash, Python, or similar technologies. Experience supporting compliance frameworks such as SOC 2 or ISO 27001. Strong troubleshooting and decision-making abilities, including the judgment to manage complex incidents under pressure and work through ambiguous requirements. Excellent written and verbal communication skills, with a disciplined approach to technical documentation. Preferred: Bachelor’s degree in Computer Science, Information Technology, or a related discipline. Preferred: Relevant certifications such as CompTIA Security+, CISSP, AWS or Azure Administrator, Microsoft 365 Certified, Network+, or CCNA. Preferred: Experience working in software, telecommunications, or managed services environments. Preferred: Infrastructure-as-code or configuration management experience with tools such as Terraform or Ansible. Benefits: Salary: CAD $75,000–$85,000 annually. Fully remote working arrangement for candidates based in Ontario, Canada. Full-time employment. Opportunity to take ownership of a broad internal infrastructure and security environment. Exposure to private and public cloud platforms, enterprise networking, Microsoft 365, and security and compliance initiatives. Opportunities to lead technical improvements, introduce automation, and influence infrastructure standards. Collaboration with a global team and opportunities to mentor colleagues and share technical expertise. Specific healthcare coverage, paid leave, retirement, and additional benefits are not detailed in the job description.