Inbound Sales Representative

Accountabilities: Respond to new inbound leads within 60 seconds of receiving an inquiry during your scheduled shift. Contact prospective patients by phone, understand their concerns, and guide them toward booking an appointment with an audiologist. Build rapport through friendly, empathetic, and professional conversations, particularly with individuals experiencing health concerns. Explain available services clearly and communicate their value to potential patients. Handle objections confidently and help hesitant prospects feel comfortable taking the next step. Follow up with leads through phone calls and text messages to maximize appointment bookings. Maintain accurate contact details, interaction notes, and lead statuses in the GoHighLevel CRM. Meet daily performance expectations related to response times, conversations, appointment bookings, and appointment attendance. Collaborate with team members to ensure a smooth experience from the initial inquiry through appointment scheduling. Contribute to a positive, supportive customer experience while working toward sales targets. Requirements: At least 2 years of experience in phone-based sales, inside sales, or a similar customer-facing sales role. Strong verbal communication skills and the ability to build trust and rapport over the phone. Warm, patient, and empathetic approach, especially when speaking with older adults or individuals experiencing health-related concerns. Confidence in handling objections, following up with prospects, and guiding conversations toward a clear next step. Experience using CRM systems to manage leads, track activities, and maintain accurate records. Strong organizational skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Results-oriented mindset and comfort working with performance metrics, daily targets, and response-time expectations. Advanced English proficiency. Reliable high-speed internet connection, a suitable computer, and a quiet, professional home workspace. Availability to work full-time during the assigned shift, with professional working hours dedicated exclusively to this role. Nice to have: Sales experience in healthcare-related industries such as audiology, dental care, LASIK, medical aesthetics, Medicare, or similar services. Nice to have: Experience using GoHighLevel or other CRM and dialing platforms. Nice to have: Experience managing inbound leads and working with high-speed lead response processes. Candidates must reside in Latin America and submit their CV in English. Benefits: Fully remote, full-time working arrangement. Opportunity to contribute to improving access to specialized hearing care. Meaningful customer interactions that help prospective patients take steps toward addressing hearing-related concerns. Opportunity to develop sales and customer engagement skills within a growing team. Collaborative environment with a focus on customer experience and measurable performance.