Implementation Project Manager Ops

Accountabilities: Manage end-to-end project delivery: Coordinate complex projects from initiation through completion, ensuring that objectives, scope, timelines, deliverables, and budgets are clearly defined and consistently managed. Develop and maintain project plans: Establish detailed project schedules, milestones, resource requirements, and success criteria while monitoring progress and adjusting plans as business needs evolve. Coordinate cross-functional teams: Facilitate collaboration among internal departments, project teams, and stakeholders to align priorities, manage dependencies, and ensure effective execution. Monitor project performance: Track deliverables, deadlines, costs, and key performance indicators, providing regular progress updates and reports to relevant stakeholders. Manage risks and resolve issues: Identify potential obstacles, assess project risks, develop contingency plans, and coordinate timely resolutions to keep initiatives on track. Oversee implementation activities: Coordinate resource allocation, change control, testing, documentation, training, and other implementation requirements to support successful delivery. Facilitate meetings and communication: Organize project meetings and workshops, prepare agendas and presentation materials, document decisions, and follow up on assigned actions. Maintain project documentation: Create, update, and organize project plans, status reports, supporting materials, and other documentation to ensure transparency and accountability. Improve operational processes: Identify opportunities to enhance internal workflows, collaborate with teams on improvement plans, and implement solutions that increase efficiency and effectiveness. Support data-driven decisions: Analyze project metrics and organizational data to identify trends, prioritize activities, and provide insights that inform planning and resource allocation. Coordinate resources and budgets: Collaborate across business units to manage resource requests and ensure alignment with approved budgets, project timelines, and organizational priorities. Promote customer satisfaction: Gather customer feedback, evaluate external best practices, and recommend improvements to strengthen the implementation experience and service quality. Support departmental initiatives: Drive projects that contribute to broader organizational objectives, assist department managers with planning activities, and perform administrative coordination as needed. Demonstrate professional leadership: Encourage collaboration, influence stakeholders without direct authority, support team development, and uphold organizational values and standards. Requirements Education: High school diploma or equivalent is required. A bachelor's degree is preferred. Professional experience: At least 2 years of people leadership and/or project leadership experience, with a minimum of 1 year in implementation or project management. Project coordination: Experience managing projects involving large teams, multiple stakeholders, competing priorities, and deadline-driven deliverables. Implementation expertise: Ability to develop project plans, track milestones, coordinate resources, manage risks, and maintain accurate documentation throughout the project lifecycle. Leadership and influence: Demonstrated ability to guide teams, influence stakeholders without direct reporting authority, and build alignment across departments. Communication skills: Excellent written and verbal communication, presentation, and customer service skills, with the ability to communicate project updates and complex information clearly. Organization and time management: Strong organizational skills, attention to detail, and the ability to multitask effectively while meeting deadlines and adapting to changing priorities. Technical proficiency: Proficiency in Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel. Analytical capabilities: Ability to use project metrics, performance indicators, and organizational data to evaluate progress, identify risks, and recommend improvements. Collaboration: A team-oriented approach to decision-making, strong interpersonal skills, high integrity, sound judgment, and the ability to work effectively with diverse stakeholders. Preferred certifications: Project Management Professional (PMP) certification is an advantage. Preferred implementation experience: At least 2 years of implementation or project management experience, particularly in major-client environments. Preferred industry knowledge: Experience with human capital management (HCM) platforms, software-as-a-service (SaaS) implementations, or customer-focused technology solutions. Mentoring experience: Previous experience coaching, mentoring, or developing colleagues is beneficial. Travel requirements: Willingness to travel occasionally, generally less than 10% as needed. Work arrangement: Ability to work remotely from a location within the United States and remain available during designated working hours. Remote arrangements may be adjusted based on business needs and individual performance. Benefits Annual salary: Base salary range of $64,400–$92,000 , depending on job-related knowledge, skills, experience, and work location. Performance incentives: Eligibility for an annual bonus and restricted stock unit grants based on individual performance. Healthcare coverage: Medical, dental, and vision insurance plans. Financial protection: Life insurance and disability coverage. Retirement savings: 401(k) plan with employer matching contributions. Remote work flexibility: Fully remote work arrangement within the United States, with no routine in-office requirement under the current policy. Work-life balance: Benefits and perks designed to support employees' personal, family, and professional needs. Career development: Opportunities for professional growth, skill development, and internal career mobility. Learning opportunities: Access to resources and experiences that support continued learning and career advancement. Inclusive workplace: A commitment to equal employment opportunity, accessibility, diversity, and an environment where different perspectives and backgrounds are valued. Meaningful work: The opportunity to improve operational processes and contribute to the successful delivery of cloud-based HR and payroll technology solutions.