Implementation Project Manager

Accountabilities: Partner with Sales and Solutions Engineering teams to define project scope, establish Statements of Work (SOW), document assumptions, and estimate implementation effort. Develop and baseline detailed project plans, resource plans, timelines, milestones, and deliverables, including phased rollout plans for multiple facilities or business units. Lead end-to-end TMS implementation projects, guiding clients from initial planning through successful go-live and hypercare. Monitor project progress, manage scope, and apply effective change control processes to maintain delivery commitments. Coordinate cross-functional teams across engineering, product development, sales, customer support, and implementation management. Allocate project resources based on team capabilities, availability, and business priorities. Identify, assess, escalate, and resolve project risks, technical dependencies, and delivery issues. Maintain transparent communication with client stakeholders, executive sponsors, and internal leadership through regular updates and accurate reporting. Oversee integration-related activities involving APIs, EDI transactions, data exchanges, and connections between enterprise systems. Lead formal System Integration Testing (SIT) and User Acceptance Testing (UAT), including defect tracking and resolution with clients. Identify opportunities to improve implementation methodologies, internal processes, and client satisfaction. Use AI-enabled tools, Salesforce, Google Workspace, Smartsheet, and other project management platforms to track progress and support data-driven decisions. Requirements: 5+ years of experience managing enterprise software implementations, including at least 3 years in a client-facing SaaS or professional services environment. Direct experience leading implementations of Transportation Management Systems (TMS), Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP), or other supply chain execution platforms. Working knowledge of shipper or brokerage transportation operations, including Full Truckload (FTL), Less-than-Truckload (LTL), carrier procurement, and carrier onboarding. Proven experience managing go-live activities, formal SIT and/or UAT cycles, and customer-facing defect triage. Experience managing fixed-fee or budgeted projects, including scope management, financial oversight, and change control. Understanding of integration patterns and technologies, including REST APIs, JSON, flat files, SFTP, and EDI transactions. Knowledge of data flows and integration dependencies between ERP and TMS platforms. Familiarity with Jira, Salesforce, Google Workspace, Lucid, Smartsheet, and other project management tools. Strong project planning, organizational, and resource management capabilities. Excellent written and verbal communication skills, with the ability to engage confidently with executive sponsors, clients, and technical teams. Proactive problem-solving skills, sound judgment, and the ability to manage competing priorities in a fast-paced environment. Ability to lead cross-functional teams, maintain accountability, and adapt project plans as business needs evolve. Benefits: Annual base salary range of $95,000–$125,000, with additional bonus and variable compensation opportunities. Fully remote work arrangement. Home office reimbursement. Unlimited paid time off (PTO). Comprehensive healthcare coverage, including medical, dental, and vision insurance. Short-term and long-term disability coverage and accidental death and dismemberment (AD&D) insurance. Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA). 401(k) retirement plan with employer matching of up to 4%. Employee stock options. Annual learning and professional development budget. Subsidized internet, cell phone, fitness, and educational expenses. Technology package, including a MacBook Pro. Virtual team-building events and opportunities to connect with colleagues. Employee recognition program celebrating contributions and achievements. Inclusive, collaborative workplace with opportunities to learn, grow, and make an impact.